Policy
FACTS
Total Loss
Claims Handling
Miscellaneous
100

What endorsement covers a bike rack installed on the back of a vehicle?

Extra Equipment Coverage

100

In order to make a change in FACTS, what mode must you be in?

Change Mode

100
When a vehicle is deemed a total loss, what two items do you verify on the evaluation to ensure it's correct?

The last four of the zip code and the mileage

100

A new claim is assigned at 12:30pm on a Tuesday, when do you need to contact the claimant by?

By 12:30pm on Wednesday 

100

What year did the Tampa AOB open?

2018

200

If an insured purchases TNC coverage, what part of the ride is covered in the event of an accident?

The Standby period 

200
In order to pay a body shop, what must you do before issuing payment?

Add the shop as a participant

200

An insured wants to owner retain their vehicle, what disclosure regarding their policy must you advise them of?

That underwriting will review if they can continue to have first party coverage

200

When a claimant wants to file a diminished value claim, aside from sending them the DIV letter, what else should we do once the repairs have been completed 

setup a reinspection in CCC using the claim number and - DIV

200

According to Best Practices, in what order would you select the appraisers? Example, IA/Photo/Staff, what order do you pick them in?

ACE, photo, staff, ia

300
If an insured has total replacement cost coverage, their vehicle is deemed a total loss, the vehicle is a 2020 VW Tiguan with 43k miles on it, will the replacement cost coverage apply?

yes, we'll do 1 year newer with 12k less miles

300

Where would you look to determine who the adjuster is on a subclaim?

Performer overview under subclaim level

300

It's determined that an insured vehicle has total loss replacement coverage on a 2024 Ford F-150 with 14k miles on it. How would we request a replacement evaluation?

By calling CCC and requesting a replacement evaluation 

300

Who clears the coverage issue for out of state claims?

the file handler

300

If a claimant wants to use a SOC, the initial estimate total came to $4200.52 and they have a lien holder. Who would we issue payment to?

The claimant for the initial payment

400

An insured deductible is listed as zero in FACTS, what does that mean?

The insured has disappearing deductible 

400

What does it mean when a claim is non compensable?

That there is a PVU triggered on the claim and we cannot issue payments 

400

The total loss template/authorization request is needed when?

Something changes on the evaluation from what the appraiser approved 

400

What company do we use to process car seats?

CCS

400

An insured had an accident in a rental vehicle through Enterprise, what is required to be obtained from the insured to clear coverage? Hint, there are two answers

A RS and the rental agreement

500
The endorsement that ensures we will repair the vehicle using OEM parts if available

What is, enhanced exterior repair 

500

Where would we go to initiate subrogation 

Collision, subclaim overview, subro/recv/potential - exist and does not exists 
500
A vehicle is deemed a total loss, the cost of repairs is $8732.45, the ACV is $9100.00. The vehicle is a 2015 Honda Civic with 88k miles on it. The insured has a loan on the vehicle for $3596.01. The insured doesn't want the vehicle to be a total loss, what other options would the insured have?

None, there's a lien holder, must move forward w/total loss 

500

What template is used when submitting for a denial?

Coverage investigation template 
500

If an insured backs up their vehicle and hits their other parked vehicle (IV strikes IV), how many deductibles will they pay? 

1, we waive 1 deductible as a courtesy 

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