Credit Limit Increase
Collect Financial Income
Balance Transfer
Payments
Miscellaneous
100

True or False: Cardmembers can only request a Credit Limit Increase once every 6 months or else their request will be denied.

Who is False.

100

True or False: Only the Primary Cardmember's income can be collected when collecting financial information.

What is False.

100

Balance Transfers can be processed under the ______ palette and _______ palette.

What are service palette and offer/sales palette.

100

What are the two bank information that you must confirm with the customer when processing a pay-by-phone using the stored bank information?

What are last 4 digits of the bank account number and bank's name.

100

True or False: It is necessary to confirm the cellphone number and email address on file when adding a travel and/or large purchase suppression on the account?

What is True?

200

Conflict is defined as an expressed struggle between at least two inter-dependent parties who perceive incompatible goals. page 10

Who are Panteli and Sockalingam?

200
The gender of Brandy's baby.
What is male?
200

If the cardmember would like to process or showed interest in processing a balance transfer, what are the three important information that must be provided to the cardmember?

The Balance Transfer rate, offer end date, and fee.
200

True or False: You must confirm the name on the bank account when processing a pay-by-phone?

What is true?

200

What is the foreign transaction fee of the Costco Anywhere Visa Card by Citi?

What is Costco Anywhere Visa Card by Citi has NO foreign transaction fee?

300
insufficient mutual understanding can inhibit knowledge sharing. page 4
Who are Alavi and Tiwana?
300
Hernani missed Dr. Harvey's class because of this.
What is chicken pox?
300

How would you present the balance transfer offer below?

Rate - 0%

End Date - 12/01/2020

Fee - 3% or $5 min

What is Indentification-based Trust? page 8

300

The cardmember can pay up to ___ % above the account's current balance.

What is 7.5%?

300

One of the reasons virtual teams fail is because they overlook the implications of the obvious differences in their working environments. People do not make accommodations for how differently it really is when they and their colleagues no longer work face-to-face. Teams fail when they do not adjust to this new reality by closing the virtual gap. page 12

Who are Lipnack and Stamps?

400
"leaders articulate a vision of collaboration, clarify expectations of how each virtual team member will contribute…, and recognize and reward team members for making the effort to share knowledge” page 5
Who are Rosen, Furst, and Blackburn?
400
The brand of car Lamar drives.
What is Mercedes?
400
KBT page 8
What is Knowledge-based Trust?
400

A Third Party Caller cannot make a debit card payment unless...

Unless... they are the unlisted spouse of the cardholder.

400
teams should verbalize all rules, terminology, and descriptions page 7
Who are Griffith, Sawyer, and Neale?
500
virtual organizing “…require[s] a careful repositioning of trust types, an appreciation of the varied potential for the different forms of conflict and an understanding of the dialectical relationship between both phenomena” page 11
Who are Panteli and Sockalingam?
500
people who emphasize relationship building but may experience feelings of isolation within the dispersed geography of the team. page 7
Who are collectivists?
500
TMS page 5
What is transactive memory system?
500

How many payments in a day can a cardmember make on an account from the same bank account?

One

500

IBT offers the greatest ability to add value to knowledge-sharing page 9

Who are Panteli and Sockalingam?

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