VISA CARDS

Various Cards

100

The card that offers an interest Rate of 9.90%

What is the Visa Gold

200

The card that charges an annual fee of $99.00

What is the Travel Rewards Visa Gold.

300

The maximum amount of days for Auto Rental/Collision/Loss Insurance.

What is 48 days.

400

The system that you input the application.

What is Lending 360.

500

The two cards that give you Emergency Health Care Coverage.

What is the Travel Rewards Visa Gold and the US Dollar Visa.

Miscellaneous

100

The cash value of the rewards points.

What is 1 dollar equals 1 point.

200

The minimum amount of points or dollars for an account credit.

What is 2500 points or $25.00.

300

Do balance transfers qualify for rewards points.

What is "no".

400

When can we offer a card guarantee.

We can't at the branch level. Only Commercial can grant this.

500

When a credit check is done for an application, is it a Hard or Soft Hit.

What is a Hard Hit.

Due Diligence

100

All the particulars of all identification presented by the non-member recorded on the transaction receipt and cheque. For example: BC Driver's licence address, number and expiry date recorded on the back of the cheque along with the details of one more piece of ID.

What ID is required and what must we record for cashing BC Employment and Assistance cheques for a Non-Member?

200

$1,500

What is the maximum that a Non-Member Cash a WS Draft, Office Cheque or a cheque drawn on a member's account? Branch Management may authorize amounts higher than $1,500.00 on their discretion based on risk.

300

(True or False) the combined BC Drivers license and Services card can be used as two pieces of ID

What is False?

400

4 types of transactions we cannot do for a Non-Member

What are (any 4 of the following)? -Federal Government Cheques -Family Maintenance Cheques -Issue a Draft (any currency) -BC Housing Management Commission Cheques -Wire Transfers (MTS) -pay Utility Bills -Currency Exchange (including Canadian cash exchange)

500

What is WSCU's ownership for income qualification.

We must confirm income in order to proceed.

Unusual Activity (AML)

100

Have a closer look at the member's profile (occupation, employer, age, etc.) and account history. If deemed unusual, complete an Unusual Transaction Form (UTF). If loss potential is high, talk to branch manager/Risk, Audit and Compliance.

What should you do when you see unusual transactions or have concerns about a potential loss?

200

- Account with a large number of email money transfers (EMTs) offset by cash or more EMTs. - Funds are being deposited into several accounts, consolidated into one, and transferred outside the country. - Purpose of account is not clear, funds flow in and out without any day to day or business activity. - Multiple transactions are carried out on the same day at the same branch but with an apparent attempt to use different tellers. - Customer is listed as a lawyer, real estate agent and makes frequent cash deposits, or deposits of less than $10,000 that could have been deposited all at once.

What are only some examples of unusual activity?

300

Placement, Layering and Integration

What are the 3 recognized Stages of Money Laundering?

400

Conceal the origin and true ownership of the funds, Avoid legal prosecution, Avoid seizure of accumulated wealth, Appear to have legitimate income, Condense the large volumes of cash into more convenient forms of assets.

What are some objectives of Money Laundering?

500

Converting the proceeds of crime into another form and creating complex layers of financial transactions to disguise the audit trail and the source and ownership of funds. May involve transactions such as the buying and selling of drafts, conducting wires.

What is Layering?

Fraud Prevention

100

Crimes where someone wrongfully obtains and/or uses another person’s personal data in a way that involves fraud or deception, typically for financial gain.

What is identity theft?

200

Never releasing information regarding transit numbers or account numbers to anyone over the telephone. Asking questions that help you be absolutely sure that it is the member you are speaking to and can verify that it is the member.

What are measures taken to protect non-facing customers' information?

300

The fraudulent practice of sending emails in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

What is phishing?

400

◾Review of the transaction history of the account to ascertain the types and amounts of previous dealings ◾If the amount being deposited is larger than normal for this member, and the reasoning provided by the member does not make logical sense, verifications through the issuing financial institution, plus the verification through the actual issuer of the cheque should be done. These cheques are often written on financial institutions outside the province ◾Placing a hold on the cheque based on your assessment and the location of the clearing financial institution

What measures should be taken when accepting a cheque for deposit?

500

◾Keep password secret. ◾DO change your password regularly. ◾DO ensure no one hears your telephone password when calling the MSC on your cell phone, landline, or when in the Branch. ◾DON’T record your password information anywhere. ◾DON’T use date of birth, telephone number, address, or other easily known personal information as your password. ◾DON’T use names such as spouses, child, animals, or birth place.

What tips should we provide members when they are selecting passwords?