Site Upgrade
True/False.
CARE Specialists will solve some issues and route others to teams outside of CARE such as our partner Wix and AffinityX.
True
True/False.
The 99Designs taxonomy on the Vista website features the website service for customers to order.
False
This tool allow our website design teams to collaborate on designs, review each other's designs and leave feedback, as well as keep track of different versions of each design.
Ziflow
DIFY
Do-It-For-You
What is the email address to invite collaborator access?
vistawixdesigner@vista.com
The timeframe in which customers may lose access to their website during the domain transfer from SB4 to Vista x Wix.
15 minutes to 48 hours.
Vista x Wix customers can choose this option to get an expert to design their website for them.
Hire a Professional.
In Ziflow on the Proofs page, whenever you wish to return to the dashboard, simply click the ____________ button.
Proofs
DIWY
Do-It-With-You
We can source free images from any of these webpages for customers.
Vista Create
Unsplash Stock Photos
The timeframe Vistaprint started upgrading all of SB4s to Wix websites.
mid-November
True/False.
Refunds for Wix x 99designs by Vista packages or projects are handled by 99Designs.
True.
What's the name of the screen customers see when they follow these steps:
1. Click My Digital Marketing page from My Account
2. Click Manage on the Vista x Wix website.
DIWY CONSOLE
CARE
C - customer
A - advocacy
R - relationship
E - engagement
The name of the slack channel used to provide real time support and is the escalation point for the Vista x Wix plus product.
#vistawixplussupport
The tool that allows specialists to check on the customer's website status during the upgrade.
The State Management Tool
What are the 2 conditions in which the payment gets released to the designer automatically by 99designs
1. When the customer approves the project or
2. The due date expires.
This is the tool used to schedule appointments.
Acuity
SLACK
Searchable Log of All Communication and Knowledge
The contact number for Vista x Wix Plus/DIWY Service support for Legacy DIFY customers.
+1 833-866-7991
True/False.
Vista CARE Specialists will support product add-ons, Design Support and Troubleshooting.
False
What is the timeframe (day and time) for phone support to the US?
Mondays to Fridays 6am - 5pm PST
This hybrid team is made up of members within our CARE Digital team and our partner, Affinity X. They provide expert assistance and solutions while acting as the customer's advocate.
Vista Advisor
What does the letters SOCD in the Ziflow progress bar mean?
S - sent
O - opened
C - comment
D - decision
What is the turnaround time (SLA) for the edits to be completed for the Legacy DIFY customers
24-48 hours