Wix
(not Site Upgrade related at all)
(not Site Upgrade related at all)
The period Wix handled billing for Vista x Wix customers in NA and the date Wix billing went live in NA.
before July 26, 2022 and November 1, 2022
The main builder/platform that is being upgraded/retired.
Tower/SB4
The start date (mm/dd/yyyy) for Vista x Wix in NA
May 31, 2022
You click on it to get the option to order a DIFY service
hire a professional
Escalate a request for refund after 14 days due to a holiday/center closure/customer request to ________.
CSS via Case Manager
The president and COO of Wix
Nir Zohar
These customers are the very last batch to be migrated. Is it:
a) SB3
b) SB4
c) SB2
d) Webs
d) Webs
Go to a _ _ _ _ _ _ s_ _ _ _ _ _ _ on the Wix Dashboard to update the basic domain name.
Account Settings
When was 99Designs offered in NA?
June 15
Escalate to _____ if there is a site outage for the Vista x Wix website.
Wix using Wix Transfer Manager
Name of the Wix Free Website package
Freemium
The date Vista x Wix Billing went live in NA
November 1, 2022
Vista x Wix benefits both customers and Vistaprint. Who does "Have all marketing solutions needed at any stage of their journey" benefit?
Customers
When an inquiry comes through email, how do you get support?
Submit an inquiry in the slack channel #vista-99d-transfer
The Wix website is not connecting properly (website tech issues)
Escalate to Wix using Wix Transfer Manager
Customers can assign a Wix Plan to a different Wix website
True
Specialists assist in all areas except (choose all that applies):
Billing
Design Support
General Inquiries
Domain Support
Refunds, Cancellation, Upgrades/Downgrades
Design Support and Domain Support
This timeline guarantees a refund after cancellation, without any need for escalation to CSS.
on or before 14 days
The 2 conditions in which the payment gets released to the designer automatically by 99designs
1. when the customer approves the project or
2. the due date expires.
"Why aren't my changes saved to my website?"
Escalate to Wix using Wix Transfer Manager.
Subscriptions that are billed by Vista, Wix Experts uses this tool to reconnect the customer to Vista CARE.
Click-to-Contact (C2C)
Specialists will assist with General Inquiries, Billing Inquiries and _________.
Transfers
The tool used to log tickets for Wix experts
Wix Transfer Manager
What is the timeframe (day and time) for phone support to the US?
Mondays to Fridays 6am - 5pm PST
Calls to CARE for consultation for a DIFY service
Transfer 99Designs (use the number based on customer location)