People
The Toledo plant manager, who believes the problem was a "people" problem not process, was?
Jack MacIntosh
What does NHG stand for?
North Harvard Group
No
Who was Karen Hamlyn's co-leader on the instrumentation sub-project who earned Anders' admiration for her ability to solve processing problems?
Marie LeBlanc
What was the one of the goals of the project?
Increase yeilds, increase margins, identify the problems causing Vistron to lose profit.
Did NHG or Vistron have more emotional interests in the project?
Vistron
Who was the engagement manager for the NHG project who also wrote the team charter?
Michelle Anders
What industry was Vistron Corp. in?
Automotive
Who implied NHG was wasting Vistron's time and resources, believing Jane should "wind it down, write it off, and leave him alone to work his plant"?
Jack MacIntosh
Who referred to the NHG team as spies?
Samantha Price, Marie LeBlanc, or Joe Smith
Marie LeBlanc
What products was Vistron known for? 2/3
......lite, .....ware, ....scia
Thermalite, Microware, and Calescia
What were the competitive advantages of Z-glass?
Competitive cost and low weight
Who was the president of Vistron who had a strong background in research and development?
Harold Accrington, Michelle Anders, or Paul Connor
Paul Connor
When was the Toledo plant built?
1995
What were the three main steps of making Z-Glass?
Melting, Molding, Finishing