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100
Is there a way to complete more than one reminder at a time?
No, you must complete each reminder one a time. 
100
What are the ways you can search for a member?
Member ID

Name

Birthday

Alternated ID

Provider/Facility

Benefits Plan 

100
Where in VITAL do you go to review completed notes?
Documents 
100
What does a red reminder indicate?
The reminder is past it's due date to be completed 
100
Which side of VITAL is used for reviewing already completed documents?
The left side
200
Does everyone have access to my reminders/events/cases using the user management tab, or only my supervisor?
Everyone can access your information using the user management tab. This is helpful if you or another CM is out of the office and there are cases that need to be followed up on. 
200
What are the 5 options to work on a reminder?
Execute

Complete

Forward

Delete

Edit

200
Which tab in VITAL provides you with your work list?
Reminders 
200
Where in VITAL do you go to review a member's care plan?
Under the Management tab and then the Care Plan tab
200
True or False: Once a note is saved in VITAL, there is no changing it
False: Notes can be updated until midnight of the day they are created. This is indicated by an open "lock" after midnight, the lock closes and notes are no longer able to be modified 
300
Under which tab would you go to find ALL tasks assigned to you?
User Management
300
Is there a required comment on the profile tab when changing the member's phone number/address?
The comment is not required, but is helpful to other team members to notify them if the information is current, phone number disconnected, or if the member has a preference when being called or having information sent to them. 
300
How does VITAL let you know that someone else is accessing the same chart you are in?
A lock appears next to their name at the top of the screen 
300
True of False: Once a care plan has been saved you are unable to make any changes to it. 
False: A care plan is a "living" document and should be constantly updated to match the member's goals, barriers and interventions 
300
Under which tab can you find letters that have been sent?
The Documents tab and then Letters tab 
400
Which tab do you use to transfer a case?
User Management
400
Where in Vital can you go to check someone's eligibility?
Coverage tab under Member Profile 
400
How do you see the information listed in a reminder without opening it?
Hovering over the date of the reminder 
400
Which button is used to create a new assessment or contact log?
Assessment button to the right of the screen 
400
Before working on any member, what is the first step to complete?
Check eligibility to ensure they are enrolled with us
500
How many different ways are there to search for a member?
There are 4 basic ways to search for a member and 2 additional ways under Advanced Search
500
Where do you go in VITAL to look at completed assessments?
Management Tab 
500
Under which tab can you find information on member hospitalizations or referrals?
Events 
500
How does VITAL indicate that something is a required field?
A red asterisk 
500
How many members can you have open at one time in VITAL?
5; But VITAL does very little to let you know which chart you are working in, so it is better to have as few charts open at one time as possible to ensure you don't make an error 
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