Interpersonal Communication
Communication Technologies
Computers in Health Care
Charting and Observations
Scheduling and Filing
100
Sends Message, Provides direction, Clarifies questions.
Why is communication important?
100
Blind copy
What is an email feature that allows a person to send an email to multiple people without them seeing the other receivers email address?
100
Converting
What is changing from one form to another?
100
Sight, hearing, smell, touch
What four senses are used for making observations?
100
Using the alphabet
What is Alphabetical?
200
Communication
What is exchange of information?
200
Worthy of belief or confidence; trustworthy
What is Credible?
200
X-Ray technique that produces film of detailed cross section of tissue.
What is Tomography?
200
Relating to a symptom or condition perceived by the patient and not by the examiner.
What is Subjective?
200
Numerical
What is in number order?
300
To communicate or make known
What is Convey?
300
Pen or pencil, message pad.
What are two materials you should have when answering the telephone?
300
Contingency
What is an event that may occur but is not intended or likely to happen?
300
Something that is noted or recorded
What is Observation?
300
Gives the provider the necessary information to evaluate the client's physical condition
What is the purpose of the medical history form?
400
Labeling, sensory impairment, talking to fast.
What are three barriers to communication?
400
Number to which the call is being transferred and reason for the transfer.
What are two important pieces of information you should share with a caller when you need to tranfser a call?
400
CT Scan, Electrocardiogram, MRI, Pet Scan, Coulter Counter
What are computerized diagnostic tests?
400
Relating to a symptom or condition perceived by someone other than the person affected.
What is Objective?
400
The clients personal information
What does the client information form ask for?
500
Shows interest, hears the message, does not interrupt!
What are three things that a good listener does?
500
Answer the telephone cheerfully, use a pleasant caring and sincere tone of voice, and answer on the first ring if possible.
What are three ways to demonstrate open, honest, and respectful communication when using the telephone?
500
Categorize patients, transmits requests, gathers data, tracks patients, process orders.
What are examples of how information services uses computers?
500
Patients name, age, address, ID #, diagnosis and physicians orders.
What information goes on all health care records?
500
Alphabetical, numerical, color coding, chronological and geographic
What are the five different types of filing systems?
M
e
n
u