Enter Category
Minimum required CH info to obtain a card
US physical Address
US Mailing Address
Phone #
Passaport data
SNN
DOB
H2A certification
Daily limit ATM withdrawal?
$510
How to cancel Text Alerts?
Agents can remove text alerts in behalf of the cx, Using FIS
ch can reply stop to any of the sms
Security questions?
Complete Name
DOB
last 4 of SSN
ATM international, balance Inquiry?
$1
The time frame that the cardholder needs to wait to receive their card (regular and expedite)?
10-15bd
3-5 bd
Updates and changes request?
Phone #
ATM international Withdrawal?
$3
PIN request, Failures?
Reset PIN to the Last 4 of the SSN
Remove Block on the FIS system and defult pin
transfer ch to the IVR
Expedited replacement fee?
$25.00
Steps for account closure?
Close account through the FIS system/Closed
Send an email to CSCalls@central-payments.com
ATM free Network?
MoneyPass
How can CH's load their account
Card can be loaded via payroll Direct deposit
Max amount /cash back option
$500