Features
How to use it
Error Codes
Troubleshooting
Miscellaneous
100

BP Body Trace: What's the network carrier? 

AT&T and T-Mobile

100

WS Body Trace: Where should you place your foot to turn on the scale? 

In the middle of the scale. 

100

BP Body Trace: What does ER21 error code means? 

Pulse not detected 

100

BP: What should you do if an error code appears with measurements? 

Consult the error code table to see what is wrong with the BP. 

100

WS: When is the best time to take your weight? 

Once a day in the morning after going to the bathroom.

200

Which weight scale has 550 lbs weight limit?

SC55

200

BP UA-651: What should you see after pressing the START button? 

The last data of systolic and diastolic pressure and pulse are displayed briefly

200

WS A&D 355: What does H error code means? 

Exceeds the maximum capacity. 

200

A&D WS: What should you do if the scale is not sending readings? 

Ensure is paired correctly with the hub / Ensure the Hub has accurate cell signal and is in the same room as the scale. Move them to a different location close to a window if possible. 

200

BP: What should the patient avoid while taking a reading? 

Talking and moving

300

Which Scales require a Hub? 

All the A&D weight scales. 

300

WS A&D 352: When should you step off the scale? 

When “StEP” and “oFF” are automatically displayed with three beeps.

300

BP Body Trace: What does  ER20 error code means? 

Cuff did not inflate 

300

WS: What should you do if the unit does not show the correct weight? 

Ensure the WS in placed on a flat surface and the user remains still while taking their weight 

300

WS Body Trace: What does it need to work adequately? 

Cellular signal and batteries. 

400

Which BP has three cuff sizes available? (S,M,L) 

UA-767

400

BP: Where should the cuff be? 

 The same height as your heart

400

WS Body Trace: What does ER4 error code means? 

No cellular network found. 

400

WS: What should you do if the scale is showing different weight readings? 

Ensure the patient is taking the weight at the same time. 

400

BP: What is the best position to take a reading?

 Sitting down with your arm on a table.

500

BP UA-651: What are the compatible units? 

2net2 hub and Mobile Help hub

500

WS A&D 321: What should you do to begin taking your weight? 

Set the slide switch to “Weight”.

500

BP UA-651: What does Err11 error code means?

Pairing has not been performed correclty. 

500

BP: What should you do if the cuff does not inflate?

Make sure the connector on cuff tube is plugged all the way into device

500

WS: Where is the place to take your weight? 

In a flat surface. 

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