Price
Delivery
Location
TFS Questions
Miscellaneous
100
Customer calls in and says, "Do I have to pay extra to order over the phone?"
No, placing the order over the phone is the same price as placing it online. I can help you out and make sure everything goes smoothly over the phone and answer any questions you may have along the way.
100
"When am I going to get my tickets?" (tix are fedex and no estimated ship date listed.)
Once your tickets ship out you will receive a fedex tracking number via email that will show you exactly when they will arrive. You are guaranteed to receive your tickets in time for the event.
100
"What are my seat numbers?" (seat numbers are listed as 3-4)
We can not guarantee seat numbers, however we can guarantee that your seats will be side by side and in the specified section and row or better.
100
Customer calls in and says, "Are you guys the venue/ticketmaster?"
We are not the venue/ticketmaster. We are a ticket fulfillment center that works on the secondary ticket market. We sell tickets to events that would otherwise be sold out on the primary ticket market. What event are you interested in attending?
100
DAILY DOUBLE!!! Customer is interested in seats. After pulling them up you noticed that their age is listed in red. How do you proceed?
Let me put you on a quick hold to confirm the availability of these tickets. Make sure to put tickets in a cart and give delivery method and price FIRST.
200
DAILY DOUBLE!!!!!!!!!!! Customer calls in wanting tickets to Lollapalooza. When you pull up the listings you see that the event is general admission. The customer then asks "why are there so many different prices if all of the tickets are the same?"
We work with several licensed professional resellers who determine the prices of their own tickets, so I would recommend securing the ones that are most affordable. Let me pull those up for you.
200
"I don't have a printer to print my e-tickets."
You can print tickets from anywhere with a printer and a computer with internet access, so any local fedex, kinkos, library or hotel business center will work. Or you can forward the tickets to a friend or relative who may have a printer.
200
Customer tells you which seats they are interested in and asks "Are these good seats?"
Yeah these are great seats. (Use hype when this questions is asked)
200
"StubHub has no service fee so I will just go there."
Stubhub also has a service fee that they just include in the total cost of their tickets. We choose not to hide our fees but fortunately, we have some of the most competitive prices in the market.
200
"It says there are 3 tickets available in this section and row but it won't allow me to purchase 2."
The reason why is because we are not able to leave sellers with single tickets. As you can imagine it is very hard to sell a single but the best option for a pair of tickets would be... (Pull up comparable tickets and offer them)
300
Customer calls in wanting tickets in section 100 row 11. After you give the customer the total they respond saying that they see the same tickets on your website listed for less.
We are looking at the same listing. I am quoting you the total out the door price including service fee and shipping, which would be shown on our website before any purchase is made.
300
You pull up a listing for tickets and notice that the delivery method is "special delivery." How would you explain special delivery to a customer?
Special delivery means that your tickets will either be emailed to you, or you will receive an email with instructions on how to pick them up. All of our locations are either at the venue or located conveniently close.
300
"Some of the orchestra seats say "right orchestra," some say "left orchestra" and some say "center orchestra." But then there are some that just say "orchestra". Does that mean they will be in the center?"
No, that means you are guaranteed seats somewhere in the orchestra section. Most likely they will be in the right or left orchestra because typically sellers will notate if they are located in the center.
300
"Do you have any Wheelchair seating?"
(After pulling listing up) explain that "We can't guarantee any ADA/Wheelchair seating(Unless notated otherwise). You can always call the venue, and then based on their suggestions, then we can find you some nice seats.
300
Customer wants to use a $20 off $200 promo on an order total that comes to $204.50 and states they are having issues placing the order with the promo online.
The order total does not meet the minimum purchase requirement for the promo which is $200 before fees and delivery. Fortunately, we have the best prices on the market so you are getting a good deal here and you can save that promo for a higher order total in the future.
400
Customer calls in and says, "How much are your service fees?"
The service fee is not based on a set percentage or rate so it varies from ticket to ticket, keep in mind you will be charged a service fee anywhere on the secondary ticket market. Fortunately with us, "we have some of the most competitive prices on the market"
400
"What if the seller doesn't show up to give me my tickets?"
"That won't happen". All of our sellers are prescreened licensed ticket resellers, which is why we have a 100% money back guarantee which states that you will receive your tickets in time for the event and they will be valid and authentic tickets.
400
After a customer asks for seat numbers in the orchestra center section, you explain that we do not have access to the seat numbers. The customer responds saying "I don't want to be all the way off to the side."
Keep in mind that this venue was built as a theater so no matter where you sit you will have a good view of the performers. If the seats were obstructed in any way the seller would be obligated to list them as such.
400
"Do you guys offer promos?"
Currently we are not running any promos but we do have the most competitive prices on the market, so you are getting a good deal here.
400
"I'm just going to shop around."
If you don't mind me asking, where did you plan on looking? The reason why I ask is because we do offer some of the most competitive prices on the market.
500
"Why do I have to pay to go pick up my tickets?"
It costs a lot for the sellers to set up a station at a public location to distribute tickets to all of the customers. Additionally venues charge to leave tickets at will call. The fee just covers the "logistics and manpower" it takes to coordinate these pick ups.
500
"I don't feel comfortable going somewhere to pick up my tickets."
I understand your concern. Keep in mind that we only work with professional licensed sellers and all of our customers are backed by our 100% money back guarantee. We also do thousands of orders like this daily so all customers for this event purchasing from us today will be picking up their tickets from the same location.
500
"My friends have tickets in section 100 row A and I see that you have 2 available in that section and row. If I purchase those will I be next to them?"
We can't guarantee seat numbers but since we only have 2 listed in that section and row this will be your best option. Also, you can rely on the kindness of your neighbors. Many times people are willing to switch seats to accommodate for groups. Because these are the last tickets in this section and row, you will be as close to them as possible in this arena.
500
Customer calls in stating "I tried placing my order online and it didn't go through but my card was charged $1."
That dollar charge will fall back on your card. It's just the way our system validates the credit card. Let me check to see if your order is in our system. What is your first and last name, phone number, and email address that you used to attempt to place the order.
500
"I'm going to think about it and discuss it with the people I'm going with."
If you don't mind me asking, is there any particular reason why you didn't want to purchase these right now? And I ask because we do operate on a live market so I cant hold the tickets and I want to make sure you are able to get these.
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