Fan sellers must set up an account on this site in order to receive payment
What is Paypal?
100
The team you would send to when the status is 'waiting for customer,' and there is an alert stating Tix NLA
What is Order Fulfillment?
100
Orders that sellers have not uploaded or shipped
What is Waiting For Inventory?
100
The last thing an agent should do before leaving an order
What is Release Lock?
100
The system we use to chat with coworkers
What is Pidgin?
200
Only events occurring in which country can be resold on our website
What is United States?
200
The team that will help the fan sellers find their airbill so they can ship the tickets
What is Seller Services?
200
Orders that UPS shipped back to us after trying to deliver to customer
What is Shipment Returned?
200
When a seller confirms an order, these numbers are now attached to the order
What is a PO number and Invoice number?
200
The system we use to scan for fraud
What is Accertify?
300
These types of customers can search for secondary ticket market companies to resell their tickets on but shouldn't be told specifically about Vivid Seats.
What are TFS customers?
300
The team you will transfer to when a customer is threatening to charge back and their order is $800
What is CS L2?
300
Orders that have been emailed to the customer but they have yet to download
What is Pending Customer Download?
300
The way to change an email address for an order
What is set set a supervisor alert?
300
The two things we must confirm with a customer after pulling up their order
What is their email address and billing zip code?
400
Vivid Seats receives this commission if tickets sell
What is 10% commission?
400
The team you should transfer to if the customer is calling about their tickets being invalid at an event 2 days ago
What is Customer Care/CS Level 3?
400
Orders that were originally special delivery or email delivery but now need to ship
What is Shipping Address Pending?
400
This is what should be done when a customer threatens to contact the BBB and then hangs up on you
What is set a customer resolutions alert?
400
The act of calling another agent before sending them a customer
What is a warm transfer?
500
Tickets that are being listed as UPS will be taken off the website this long before the event
What is 7 days prior?
500
The skill you transfer Vivid Seats for Business or orders with package deals including hotel, tickets and amenities
What is Client Accounts?
500
Orders that are set as UPS but have e-tickets uploaded and need to be printed and shipped
What is Broker File Uploaded?
500
To search for an order, agents can search by a customer's order #, last name, email, phone, and this