Price
Delivery
Seat Location
Common TFS Questions
Miscellaneous
100
Customer calls in and says, "Do I have to pay extra to order over the phone?"
No, placing the order over the phone is the same price as placing it online. I can help you out and make sure everything goes smoothly over the phone and answer any questions you may have along the way.
100
"When am I going to get my tickets?" (tix are UPS and no estimated ship date listed.)
Once your tickets ship out you will receive a UPS tracking number. You are guaranteed to receive your tickets in time for the event.
100
"What are my seat numbers?" (seat numbers are listed as 3-4)
We do not have access to your seat numbers, however we can guarantee that your seats will be side by side and in the specified section and row or better.
100
TFS Customer: "Is this Ticketmaster?"
We are not ticketmaster. We actually operate on the secondary ticket market but we do sell tickets for live events. What event are you interested in attending?
100
Customer: "It says there are 3 tickets available in this section and row but it won't allow me to purchase 2."
The reason why is because we are not able to leave sellers with single tickets. As you can imagine it is very hard to sell a single but the best option for a pair of tickets would be... (Pull up comparable tickets and offer them)
200
DAILY DOUBLE!!!!!!!!!!! Customer calls in wanting tickets to Lollapalooza. When you pull up the listings you see that the event is general admission. The customer then asks "why are there so many different prices if all of the tickets are the same?"
We work with several licensed professional resellers who determine the prices of their own tickets, so I would recommend securing the ones that are most affordable. Let me pull those up for you.
200
"I don't have a printer to print my e-tickets."
You can print tickets from anywhere with a printer and a computer with internet access, so any local fedex, kinkos, library or hotel business center will work. Or you can forward the tickets to a friend or relative who may have a printer.
200
Customer tells you which seats they are interested in and asks "Are these good seats?"
Yeah these are great seats. (Use hype when this questions is asked)
200
TFS Customer: "StubHub has these tickets for less and they don't charge a service fee."
Stubhubs does charge a service fee, which is standard on the secondary ticket market. We like to separate our ticket cost and service fee so that our customers know the exact breakdown of their total out the door price. Fortunately, we have some of the most competitive prices in the market.
200
Customer is interested in a pair of tickets. After pulling them up you noticed that their age is listed in red. How do you proceed?
Treat these tickets like they're unavailable, and try to find comparable options.
300
Customer calls in wanting tickets in section 100 row 11. After you give the customer the total they respond saying that they see the same tickets on your website listed for less.
We are looking at the same listing. I am quoting you the total out the door price including service fee and shipping, which would be shown on our website before any purchase is made.
300
You pull up a listing for tickets and notice that the delivery method is "special delivery." How would you explain special delivery to a customer?
Special delivery means that your tickets will either be emailed to you, or you will receive an email with instructions on how to pick them up either at or near the venue. Keep an eye on your email for those detailed instructions
300
A customer calls in for theater tickets and asks for seat numbers. After explain that we do not have access to the seat numbers, the customer responds "I only want to purchase if I know the seat numbers. What if I'm all the way off to the side?"
Highlight the positives of theater venues
300
"Do you have any wheelchair/ADA seating?"
"Since we are not directly affiliated with the venue, we cannot guarantee seats are ADA/Wheelchair accessible (unless notated otherwise). I would recommend contacting the venue directly for that information."
300
Customer: "I'm going to think about it and discuss it with the people I'm going with."
If you don't mind me asking, is there any particular reason why you didn't want to purchase these right now? And I ask because we do operate on a live market so I can’t hold the tickets and I want to make sure you are able to get these.
400
Customer calls in and says, "How much are your service fees?"
The service fee is not based on a set percentage or rate so it varies from ticket to ticket, keep in mind you will be charged a service fee anywhere on the secondary ticket market. Fortunately with us, "we have some of the most competitive prices on the market"
400
"What if the seller doesn't show up to give me my tickets?"
"That won't happen". All of our sellers are prescreened ticket resellers, which is why we have a 100% money back guarantee which states that you will receive your tickets in time for the event and they will be valid and authentic tickets.
400
"My friends have tickets in section 100 row A and I see that you have 2 available in that same section and row. If I purchase those will I be sitting next to them?"
We can't guarantee seat numbers but since we only have 2 listed in that section and row this will be your best option. Often times people are willing to switch seats to accommodate for groups.
400
TFS Customer: "I have a promo I would like to apply to my order"
Currently we are not running any promos but we do have the most competitive prices on the market. What event are you interested in?
400
A Vivid Seats customer states that they see the same tickets listed on Stubhub's website for less. What do we need to check prior to offering a price match?
Section Row Quantity available
500
"Why do I have to pay to go pick up my tickets?"
It costs a lot for the sellers to set up a station at a public location to distribute tickets to all of the customers. Additionally venues charge to leave tickets at will call. The fee just covers the "logistics and manpower" it takes to coordinate these pick ups.
500
"I don't feel comfortable going somewhere to pick up my tickets."
I understand your concern. Keep in mind that we only work with prescreened sellers and all of our customers are backed by our 100% money back guarantee. We also do thousands of orders like this daily so all customers for this event purchasing from us today will be picking up their tickets from the same location.
500
"Some of the orchestra seats say "right orchestra," some say "left orchestra" and some say "center orchestra." But then there are some that just say "orchestra". Does that mean they will be in the center?"
No, that means you are guaranteed seats anywhere in the orchestra section. Most likely they will be in the right or left orchestra because typically sellers will notate if they are located in the center.
500
TFS Customer: "I tried placing my order online and it didn't go through but my card was charged $1. Can you help me place my order?"
That dollar charge will fall back on your card. It's just the way our system validates the credit card. Let me check to see if your order is in our system. What is your first and last name, phone number, and email address that you used to attempt to place the order.
500
A Vivid Seats customer wants to use a $20 off $200 promo on an order total that comes to $204.50 and states they are having issues placing the order with the promo online.
The order total does not meet the minimum purchase requirement for the promo which is $200 before fees and delivery. Fortunately, we have the best prices on the market so you are getting a good deal here and you can save that promo for a higher order total in the future.
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