Tech to the Future
You don’t need a key to walk through these — just a need for centralized test coverage reports and SonarQube analysis.
What is DOORS (Dev Ops Organizational Reporting System)?
Pipeline Rebuild isn’t just shiny new architecture, reporting, and AI tool. Its real superpower? Hitting the gas on these two critical functions for Direct to Home — because slowing down here means fewer doors knocked.
What is retain, recruiting, and onboarding? (2/3 are acceptable)
With a shiny new product, Klarna on the checkout line, and Core Sales stepping in, this channel is primed to stop window-shopping and start scaling — big time.
What is eCommerce?
There can only be one — this all-in-one app slays leads, sales, installs, and support, with every other initiative rolling right into it.
What is VIA? (NOT TG.20)
Dialing up the future: by tapping into AI and AWS, the upgrade to this mode of communication makes Customer Care more scalable, flexible, and always on the line.
What is Telephony (Telecom)?
** DAILY DOUBLE **
This “culinary” testing system whips up Virto configuration checks to make sure your recipe works — without spilling sauce all over everyone else’s plate.
What is Test Chef?
No more Google Sheets and Post-it notes — this initiative empowers Inside Sales reps to manage their entire funnel in one place.
What is NIS Account Management?
If the pilot succeeds, 1,000+ stores of this retailer could open in 2026 — making rollback pricing look like small potatoes.
What is Walmart?
The “hitchhiker” app was born to keep installs professional for this new product offering, keeping our competitive edge - and integrating it into the new Tech Genie was deemed critical.
What is Vivint Home Protect (ELS)?
These three Customer Care major revenue functions are scattered today, but “One Tool” initiative brings them together.
What are Moves, Retention, and Care Upgrades?
This newly acquired platform helps Product Managers enable features without lighting up production — keeping things dark until they’re ready to shine.
What is LaunchDarkly?
This new capability in Street Genie gives new reps a smoother pitch — and could unlock 5,000 more accounts per year without breaking a sweat.
What are rookie promos?
Forget knocking — in 2026, new sales channels are expected to deliver this many fresh customers.
What is 30–50k?
**DAILY DOUBLE**
When the Innovation team has a hiccup, this “escape hatch” lets techs keep customers happy and keep moving.
What is Platform FMO?
Reducing calls, helping agents, and keeping customers happy — this virtual helper does it all, contributing to a 1M reduction in calls.
What is SmartCare? (also accepted: Co-Pilot, Virtual Agent)
Implementing this tool as a replacement will lower our sodium consumption, improve team efficiency, and reduce operational overhead.
What is Rundeck?
**DAILY DOUBLE**
DTH Area Management promises new UI, custom views, route planning, and gamification. But without this, reps are walking blind… or in for a surprise.
What is data accuracy?
Coming next year, a new bundle will package feature groupings to drive premium product experiences and extra revenue. This standout feature helps customers find what they’re looking for — literally.
What is Search AI? (AI is a must part of the answer)
Coming soon to the FAST lane: this AI wingman backs up advisors, supports techs, and helps slash time and costs for Field Ops.
What is Co-Pilot for FAST (also accepted: Co-Pilot for Field Ops, SmartCare for Field Ops)?
Buried in too many clicks, this “genie” integration and UX overhaul could grant Customer Care’s wish for faster issue resolution, moving Care closer to their goal of 80% 30-day call resolution.
What is the Diagnostic Engine (DE in Care Genie)?
This method keeps the codebase always ready — and the only thing "to be determined" is what ships next.
What is Trunk Based Development (TBD)?
This minimum FICO score will allow a customer to purchase equipment via a “pay in 4” method without having to make a down payment.
What is 575?
The Costco pilot mixed the right recipe — location, staffing, and offering. Right next to the free samples, each warehouse is projected to serve up this many Smart Home sales per day.
What is 2.1?
Because sometimes the only thing “wrong” is a broken seal, this program keeps equipment in the field to cut costs, boost reuse, and gives customers an incentive to purchase.
What is Open Box / Refurbished Equipment?
From bills that make sense, to cleaner order confirmations, to fixing RMR headaches — this overarching initiative keeps customers from needing a decoder ring.
What are Customer Communication Improvements (Improve Customer Bill, Update/Create Order Confirmation)?