Product Knowledge
What color is the panel when it’s armed?
Orange
How many steps are in the script?
9’
What does NH stand for?
Not Home
When was Vivint founded?
1999
How long does a backup battery last on a panel without power?
72 hours?
What does it mean when a Skybell light turns white?
What is the last step in the script called?
Referrals
What is the PRMR deduction for dropping service to $19.99 on a non-buyout account?
$10
How close should you be to the door after you’ve first knocked.
2 big steps.
What is the field of view of our outdoor camera?
140 degrees.
Does ADT do a service contract?
Yes
What is the most important step for building value in the pitch?
Walkthrough
When do you put previous address on a prequalification?
If the customer has moved into the home within 2 years
What are the 3 steps that you must go over with the customer when sending documents?
1. ID Verification
2. Financing Application
3. Pre-install survey
How far can you go back on the 24/7 recording?
10 days
How do you know if a doorbell is hardwired?
If you don’t see an original doorbell.
In steps 1 - 4 what are 3 questions you ask throughout the script?
…
What is the total cost of the DVR playback?
$299
What is the install office?
INV Danny Martinez
What is the max amount of cameras you can sell on a system?
12
How can you tell if you can use the sensors on a previous system?
Looking at the panel.
Give 3 different ways to transition inside the home.
…
When should you do a customers full social?
When the pre qualification is not running.
What company recently purchased Vivint?
NRG