Salesforce
In order to provide details on the account you must obtain the?
What is verbal passcode?
tool to creating a better understanding of the situation.
Valid as long as the customer has an active account.
Required of every finance
What is Smart Hub and $500 ?
Will show in red
What are unpaid invoices?
You must leave notes in?
What is Cancelation Case?
Vivint branding statement in intro
What is "I am here to help"?
Page to review what equipment a customer has.
What is Inventory Deployed?
Customers eligible for save offers
What is EOT cx's? ( with equipment paid!!!)
Will show in parenthesis
What is a credit?
The button pressed on the service page to enter where save offers are created
What is Retention Tools?
Order of call flow
Has software capability to record 24/7 for up to 10 days
What is Outdoor Camera Pro gen 2, Doorbell Camera Pro gen 2
Must be read for every save offer.
What are verbal extensions? (basic or RMR)
Can be split into 3-5 payments.
What are equipment PIPs (Payment Installment Plans)
Revenue Pitch options....... (banners)
What is referral code and insurance?
Hold time should be
Differentiates types of movement.
What is Smart Sentry?
Finance that waives 3 camera fees
Where you can view specifics of charges.
What is invoice dropdown menu?
Where you find the PSA,NOC, etc.
What is v-attachments?
T.F.B.R
What is Tieback, Features, Benefits, Reaction
Turns off HVAC systems
What are safety features of the thermostats?
What RMR would a customer have with a 3 star finance and 4 cameras?
What is 59.99$ ?
A deferment cannot be processed if
cx is in first 6 months into agreement or last 6 months. Overdue on billing