Who's down with PPP?
GAP
MRC
PSP
100

Who manages the content on the Protection Product Page?

Who is Inez Sugra and Xio Vasquez

100

What is the mileage restriction to add GAP?

What is there is NO mileage restriction

100
How much will MRC cover for Roadside assistance?

What is $125 per occurrence

100

Your Member decided to add payment shield plus to their loan but a month later comes in to cancel it for a lower payment, is this possible?

Yes, Member can cancel payment shield plus at any time. The payment will stay the same.

200

Who is the Protection Products Ambassador Coach?

Who is Rosa Mares

200

GAP+ allows how many skipped payments during the life of the loan?

What is 15 Skipped Payments

200
If My car breaks down in Mexico can I use my MRC coverage out there?

NO

200

What is option 3 of the payment shield plus contract?

What is LifePlus and Disability

300

How may Claims did we process for MRC during Jan/Feb 2025?

What is 397 claims

300

Can GAP be added before the loan is funded? Why or why not? 

example: I go through fast track or use an ACC.

What is YES!! Members must contact Protection Product Services and pay out of pocket.

300

I purchased MRC and added the cost in my loan. It's been 30days and now I want a refund. Will my refund be placed in my 01 share? 

NO! Refund will be applied as a principal payment to your loan.

300

If the Member is 85 years old and his joint borrower is 25 years old what would be covered for loss of life if the 85-year-old passes away.

25% of the loan protected balance or up to $25,000.

400

When is the next upcoming training for Member Focused Conversations?

What is Saturday, April 5th

400

Benefits of GAP+, when the vehicle is damaged but not deemed a total loss how many claims can you make for the $1000 credit towards the loan balance in a 12-month period?

What is 2 claims during a 12-month period

400
If the Member is not present to sign the MRC contract at the time of purchase, the form can be completed and returned by email to ProtectionProducts@schoolsfirstfcu.org or via secure message within how many days?

What is 3 business days

400

Your Member decided to add payment shield plus for their personal loan funding. This personal loan was used for cosmetic surgery. The member passes away due to this surgery, will the payment shield plus kick in?

No, cosmetic surgery is not part of the protected events.

500

Which Branch was spotlighted on February 7th, 2025?

Long Beach Lakewood

500

What state law prohibits GAP from being financed into a vehicle loan for covered borrowers, whether GAP is purchased from SchoolsFirst or a dealership?

What is the California Military and Veteran Consumer Protection Act.

500

Who is eligible to quote and issue MRC?

Only Teammembers who have completed the MRC endorsement application and training.

500

On which day will your protection automatically terminate if you are 3 months past due?

On the last day of the month

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