Customer Service
The instance in which product is dispensed.
What is Fitting?
This is the 1st step to processing a patient's account.
What is verifying benefits?
This document determines that a claim has been paid or denied.
What is an EOB (explanation of benefits)?
This system is used to bill for PC and BC.
What is Opie?
This document contains a quantity and product.
What is a prescription?
This is needed to order order knee braces.
What is measurements?
This document is required for all Medicare account transactions.
What is a prescriptions?
When insurance pays nothing, but the service is covered, this is due.
What is the deductible?
In this system, you will patient information under the general tab.
What is Kareo?
This form advises a patient that Medicare may not pay for services.
What is an ABN form?
This is given to a patient to collect in advance.
What is the EPR?
This is the time limit to respond to rep emails.
What is 24 hours?
This is done when a claim does not pay as expected.
What is a claim dispute?
In this status, an account manager can submit billing.
What is a WIP status?
This form is used to excuse a payment.
What is the hardship form?
To get the patient in the door, you must do this.
What is schedule an appointment?
This document is required to scan on every account.
What is the summary of benefits?
In the event a claim denies as not medically necessary, this can be submitted.
What are clinicals?
In 2022 there was a major conversion to this system.
What is Brightree?
This form shows when a product was received.
What is a delivery ticket?
This is done to provide a product without making physical contact with a patient.
What is drop ship?
In order to properly allocate marketing representatives, these document must to be updated at all times.
What are spreadsheets?
When a payment is received in error, the insurance carrier may take this back.
What is a recoupment?
In this system, a fee schedule can be found.
What is Availity?
This document is completed when a patient arrives in person.
What is a patient intake form?