Voxco
You should always click this button to save your changes to a screen.
What is "Next"?
An access control company whose flagship product stores keys and fobs for dealerships, apartment complexes, military installations, and schools.
What is KeyTrak?
Reynolds' most popular DMS option. Unlike its predecessor, it's Windows-Based and uses point-and-click navigation with a mouse.
What is ERA-IGNITE?
The screen within Voxco where you can check to see specific survey rules, such as whether or not you can do referral surveys and the max call attempts for the survey.
What is the Interviewer Notes screen?
The company's official dress code.
What is business casual?
Hitting this key allows you to access the top row options of "Next" and "Back", as well as allowing you to navigate to a specific question in the survey. It's helpful for moving between F100 and F101.
What is Escape?
This company sells Service kiosks that allow customers to check their vehicles in and out without interacting with a Service advisor.
What is GoMoto?
The oldest of Reynold's products, having been around in some form or another since the founding of the company.
What are Forms?
If a respondent gives the same scale response many times in a row, the interviewer should remember this rule.
What is the Ratings Rule of 4 (RO4)?
For Full Time associates, a full hour should be dedicated to this.
What is lunch?
The term used to refer to one particular record in a survey.
What is POS (Piece of Sample)?
This company provides marketers with a full-featured service designed to help businesses interact with, inform, and analyze their audiences with targeted content to inspire loyalty. This includes the use of blogs, newsletters, and corporate email communications.
What is IMakeNews (IMN)?
While this DMS acquired in 2006 does have US customers (especially in the South), Reynolds primarily markets it in the United Kingdom.
What is POWER?
In the majority of cases, the respondent for an interview will be in one of these positions.
What is a department manager?
The company encourages eating in these areas.
What are Dining Rooms?
Located under the Business Name, this information can be used to look up the dba in CIF.
What is the SAP/Customer Number?
This company provides title administration services that help lenders manage and track the vehicle title throughout the term of the lease or loan. This is often used by auto lenders, who are required to hold and manage the vehicle title in most states until the loan is paid off.
What is Secure Title Administration?
This add-on to the IGNITE system is a call monitoring and customer management system that provides additional information about customers who are calling.
What is Reynolds Integrated Telephone/Telephony System (RITS)?
This disposition must always be accompanied by a hotsheet.
What is early termination (ET)?
The name for the first 4 months of an associate's time working for Reynolds and Reynolds.
What is the Introductory Period?
Clicking on this shows the call history of a record.
What is the Clock Button?
The official company name of Reynolds' business in Canada.
What is Reynolds and Reynolds (Canada) Ltd.?
A data archival solution founded in 1997. Reynolds advertises this as a safe way for ERA and IGNITE customers to store invoices, reports, and schedules.
What is Kodata?
These satisfaction surveys all have CIF name check.
What are Existing, Mini, Install, and Ramp?
Documents on Reynolds' servers fall under these 3 protection levels.
What are Public, Confidential, and Personally Identifiable Information (PII)?