THE 20%
WHAT IS PLAN Z?
REBATE
WHAT PRODUCT/SYMPTOM DO WE DO REPAIR REIMBURSEMENT FOR?
REF NO COOL
UR3
WHAT ARE THE 2 APN PROCESSING CODES THAT WE USE?
GOODWILL AND FACTORY CIRCUMSTANCES
WHAT IS THE SCREEN WHERE WE WORK OUR CASES?
VOC MANAGEMENT
WHAT IS REQUIRED TO BE PUT ON THE REPAIR TICKET WHEN SCHEDULING A SAFETY REPAIR?
#SAFETY
WHAT DO YOU CLICK ON IN GSFS TO SUBMIT A MONETARY?
APPROVAL REQUEST
HOW MANY REPAIRS ARE REQUIRED FOR 'ALL OTHER PRODUCTS' WHEN SUBMITTING AN RA UNDER MR1
3
HOW LONG DO WE COVER SEALED SYSTEM REPAIRS FOR REFRIGERATORS FOR PARTS AND LABOR?
5 YEARS
HOW MANY CASE NOTE TEMPLATES ARE THERE?
3
GIVE ME AN EXAMPLE OF AN FOC PART
Knobs
Remotes
dishwasher racks
Shelves/drawers
water filters/lint filters
vacuum nozzles
power supply for TV
bleach dispenser drawers
microwave plate
WHAT ARE THE 3 MONETARY CATEGORIES?
COURTESY COMPENSATION (FLR)
LAUNDRY REIMBURSEMENT
SPECIAL CONCESSION
WHAT IS THE ONLY PRODUCT THAT CAN BE SUBMITTED TO RA WITHOUT A POP?
REFRIGERATOR
WHAT IS THE TIMEFRAME TO SCHEDULE A RECLAIM REPAIR?
90 DAYS
WHAT 'ACTION FOR CUSTOMER' CAN NEVER BE USED?
OTHERS
WHO IN OUR DEPARTMENT DO WE SEND/SAVE LOA REQUESTS TO?
JENNIFER ASHWORTH
ANY AMOUNT OVER (BLANK) REQUIRES 'APPROVAL' FROM A SUPPERVISOR
200
HOW DO WE PHRASE AN RA SUBMISSION TO THE CUSTOMER
ALTERNATE RESOLUTION
GIVE ME THE CHAIN OF COMMAND WHEN SCHEDULING SERVICE
DMST
ASC
SERVICE POWER
D023 LOCATOR
HOW MANY FOLLOW UPS ARE YOU 'SUPPOSED' TO HAVE SCHEDULED PER DAY
10
WHAT IS THE PROGRAM THAT ALLOWS US TO OPERATE OUTSIDE OF THE NORMAL GUIDELINES
NAME A TYPE OF MONETARY THAT WE WOULD SUBMIT UNDER A SPECIAL CONCESSION
REBATE
DELAY OF SERVICE
AS IT
REPAIR REIMBURSEMENT
LINE CLOSE DATE
WHAT ARE THE 2 TYPES OF REFRIGERANT THAT LG USES IN ITS REFRIGERATORS
R134A AND R600A
VOC MANAGEMENT AND CALL TRACKING