Reynolds History
The current CEO and Chairman of Reynolds. Appointed November 6th, 2020.
Who is Tommy Barras?
This should be the first thing you put in your Interviewer Notes when you pull up an interview.
What is your date stamp?
This department of the dealership maintains the dealership's parts inventory and sells parts to other dealerships.
What is the Parts department?
twr
What is "talked with respondent"?
The most commonly selected disposition.
What is rna?
Reynolds merged with Universal Computer Systems (UCS) on this date.
What is August 8th, 2006? (Year is fine)
Something you should always be wearing while at the office.
What is your Name/ID badge?
This department of the dealership is responsible for maintaining and repairing the vehicles of customers.
What is the Service department?
F&I
What is Finance & Insurance?
The respondent is deaf, disabled, not an English speaker, or can only be reached by email.
What is utp?
1987 was the year of the first release of this software.
What is ERA?
3 things you should never do, according to the VOC Commandments.
What are promise, bias, or answer for the respondent?
This department of the dealership is responsible for maintaining the dealership's computer software and hardware.
What is the IT (Information Technology) department?
RITS
What is Reynolds Integrated Telephone/Telephony System?
The respondent is unavailable due to severe weather or a disaster.
What is ooo?
In this year, Reynolds won a contract to provide all automotive forms to Chevrolet dealers, officially marking its entry into the automotive world.
What is 1927? (Will accept within 5 years)
You should always be signed into this POWER application when calling.
What is RDA (RITS Desktop Application)?
This department of the dealership is often responsible for the dealership's advertising budget.
What is the Marketing department?
yts
What is "yes to screeners"?
This disposition is used to state there is something wrong with the information on the record, when applicable.
What is disp20?
The original name of Reynolds and Reynolds when it was founded in 1866.
What is Reynolds and Gardner?
What you should put in the First Name box for a respondent that wishes to remain anonymous.
What is NAME NOT GIVEN?
This department within Variable Operations is responsible for interactions with customers on the dealership website.
What is the BDC (Business Development Center)?/What is Internet Sales?
VOCSOC
What is Voice of the Customer Stream of Consciousness?
The respondent answers Don't know/NA to a screening question
What is screened out?