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Application Layer Gateway
A router component that theoretically helps with NAT traversal. In reality, phones can traverse NAT, so ALGs should be disabled.
Call Forwarding
A Cloud PBX feature that allows you to forward or redirect incoming calls to an alternate number.
Do Not Disturb
The ability of the Cloud PBX phone to ignore any incoming calls.
IP Phone
A telephone handset designed for a VoIP phone system. Instead of being connected to traditional phone lines, IP phones have ports to connect to a LAN.
Music on Hold
Music or announcements that callers listen to while on hold.
Call Screening
Prompts callers to say their name, and then lets you screen the call before accepting it
Conference Bridge
Allows a group of people to participate in the same phone call by dialing in using their own phone.
E911
Enhanced 911. A system used in North America that provides emergency service on cellular and Internet voice calls.
LAN
Local-area network. A group of computers and other devices that share a common communications line. These devices often share a server and are located within a small geographic area.
Network Address Translation
Converts your private LAN IP address to a public IP address, allowing traffic to go out to the Internet and route back to the correct device on your LAN.
Call Queue
A call queue allows you to put callers in a waiting line until a person (a.k.a. agent) is available to help them. While enqueued callers will listen to Music on Hold and, depending on the configuration, may have options to leave the queue.
Dial By Name Directory
An auto attendant feature that allows callers to contact employees by knowing their name. The directory is set up by your company and can include the first or last name of all employees. When the caller specifies the first or last name of a person they are trying to reach, the directory confirms the name and connects the caller to that person automatically.
Ethernet
A family of networking technologies for LANs
Log
A file that records events that occur in the Cloud PBX system.
Offnet
Off-network calls. Calls placed to a network other than your network.
Answering Rules
A rule that specifies how to handle calls for a time frame.
Dialing Permission
Defines the types of calls a user can and cannot make. For example, a dialing permission might prevent a user from dialing international calls.
Extension
A numerical way to dial a user on your system from a phone (e.g., Bob Smith is extension 111).
MAC Address
Media Access Control address. A unique identifier assigned to network interfaces for communications on the physical network.
PBX
Private Branch Exchange. also known as a phone system. A PBX provides an expanded range of voice services such as phone extensions, call forwarding, paging, voicemail for each user.
Auto Attendant
A feature that transfers calls to the appropriate destination (an extension, voice mail, or recording, for example) without human intervention, by prompting callers to press buttons on their phone keypads.
Direct Inward Dial
A service where each user can have a dedicated phone number to reach them, bypassing the auto attendant or receptionist.
Handset
A device that a user holds to the ear to hear the audio sound through a phone. Handsets usually include the phone's transmitter (microphone), which is positioned close to the mouth. A handset is also sometimes used to refer to the entire phone.
Mean Opinion Score
A test that used in telephony networks to estimate the human user's view of the quality of the network.
Server
A computer that is dedicated to a particular purpose. Typically, a server provides information to client computers upon request. For example, a voicemail server manages all voicemail-related functions, and client computers access that server to retrieve or send voicemail.