Category One
Search for additional facilities or providers by entering an alternate zip code provided by the member
What are alternate faciltities?
A holistic view of the members calls interaction and overall journey for their specific body part with Nimble Health
What is a case or care plan?
File we receive from the underlying client's UM vendor which includes the scan type, reason for the scan, the referring provider details and sometimes includes a rendering facility of where the scan has been authorized to take place
What is an authorization?
Button utilized to transition from a Goal to the Health Coach Toolbox and is located on the Goal heading banner
What is the complete button?
A list of body parts that have no correlation to one another and are usually not related to each other (i.e., Knee and Cervical Spine)
What are non-correlative body parts?
A list of procedures and surgeries covered by the Nimble Health program for Joint and Spine
What is a care specialty?
set of numeric or alphanumeric characters which represent the reason for a scan related to the symptoms the member may be experiencing
What is a diagnosis code?
Where to view all scheduled follow up calls
What is an event / HV Calednar?
Where all Messenger chat messages are posted when someone has been tagged by using the '@' sign
What is chatter?
A list of body parts that are commonly misdiagnosed due to location in the body as neighboring body parts (i.e., Hip and Lumbar Spine)
What are correlative body parts?
In-network locations offered to members for Advanced Imaging appointments
What are facilities?
Facility Demographics includes Facility Name, Distance, Address, and Phone Number
What is facility information?
Chat messenger integrated into Salesforce for communication between agents relating to a members care plan
What is jabberjaw?
The status of a subscriber/dependent in relation to coverage during a defined period
What is the eligibility status?
Automated texting to the patient based on receipt of authorization, claims or upcoming scheduled check in
What is a journey trigger?
Internal chat bot that acts as a help line for agents when on a live call
What is Nimby Chatbot?
Replicates an authorization in Salesforce and consists of a procedure code and diagnosis code that falls under the Nimble Health program guidelines
What is a pseudo - authorization?
Contains the members personal details such as phone number(s), email address, address, Member ID information, etc.
What is the person account?
Communication sent to an individual, queue or group for a specific duty that needs to be performed
What is a task?
Icons that are connected to tables of data that store key information- like an app on your cell phone
What is an object?