What Should You Do?
A customer asks you a question, but you don’t know the answer.
Be honest and say I don't know, but I can find out for you. And then ask your manager.
A resume is...
A resume is a document that lists my previous work experience in order to show a new employer some of my strengths.
Someone who works on wiring and lighting is...
an electrician
To be on time for work, I can use...
- alarms
- reminders
- calendars
The dairy section of the grocery store includes...
cheese, milk, yogurt
You finished all your assigned tasks, but your shift is not over yet.
- Ask my manager if there's another task I can help with
- Look around and see what "small" things need to be done without being asked to do them
A paystub is...
A paystub shows us how much we've worked and how much money we've earned. It includes taxes that are taken out of what we earn.
When a person requests a ride through and app or by waving their hand, the person that drives the car to bring them to their destination is...
- Uber or Lift driver
- taxi driver
If I would rather play games or sleep at home, I should skip going to work.
No.
Types of transportation include...
car, bus, bike, walking
Your supervisor gives you instructions, but you are not sure you understood them correctly.
Tell my manager that I didn't understand and ask specific questions for clarification (e.g., "when you say to put the boxes away, do you mean to crush them and add them to the recycle bin or stack them in the storage room?")
These things are included in work experience.
Work experience can include previous jobs, and the tasks done at each job. For example, if I worked at a grocery store, my job might be "cashier" and I would list "ensuring the register balance at the beginning and end of each shift."
Someone who organizes supplies and merchandise, refills merchandise on shelves and displays, and keeps track of how much stock there is...
- Stock Clerk
- Inventory Clerk or Inventory Specialist
- Stock Associate
- Merchandiser
- Warehouse Associate
- Inventory Control Specialist
Saving up money means spending it on sodas and energy drinks everyday.
When at the grocery store, the produce section contains...
Fresh fruits and vegetables. This section has some items in the refrigerator to keep things cool (cucumbers, lettuce, guacamole). Some items are organized on tables (apples, potatoes, bananas).
At the end of your shift, you notice a piece of paper on the floor.
Even though it is not part of my assigned job, I can pick up the paper and give it to the right person (e.g., the front desk, my manager, etc.)
Wardrobe means _______
Bonus: what is an appropriate wardrobe for your job?
the clothes we wear
Bonus: __________
Someone that helps others understand their job requirements, acts as a mentor, and coaches others through the tasks at their place of work
When I feel lost or confused, I should ask my teacher, job coach, manager, or trusted adult.
Yes!
If someone at work (whether it's a customer or employee) makes me feel uncomfortable, I can...
report that to my manager and job coach
Your coworker starts talking to you while you are trying to finish an important task.
I'm happy to chat after our shift, I just really have to finish this task I'm working on.
Punctuality means
being on time
someone who counts money in a register, makes change for customers, and rings people up
cashier
T/F: When I'm in a bad mood at work, I can just ignore everyone and move on with my shift.
False
T/F: Customer Service is only for certain jobs
F: Whether you work in retail, healthcare, manufacturing, food service, or an office, knowing how to communicate respectfully and solve problems is valuable in almost every career.