Customers
Work Vocab
Co-workers
Work stuff
100
Amy works at a local paint store helping customers get the right paint for their home projects. Recently, a customer complained to her boss that she did not sell them the right paint. Because of her recommendation, they bought the glossy version instead of the matte version. Now they have to buy all the paint again and they are NOT happy! Amy knows that she told them the difference between the two paints and warned them against buying the glossy one. Amy’s boss still would like to talk to her after her shift is done. What is the problem? What are some solutions?
1. Apologize to the customer and don't fight
2. Explain privately to your manager what happened
100
This is a document you submit to a company when you would like to work there.
resume
100
You work at a construction company. The employees must wear hard hats while they work. Mark, your new coworker says to you, "I don't need this thing." and throws it to the ground. What is the problem? What solutions can you think of?
1. Kindly tell Mark he should wear his hard hat.
2. If he doesn't comply, tell a manager.
100
Lizzy’s shift starts at 8:00 am and she left for work on time like she usually does. Unfortunately, there’s a major accident on the freeway and she can’t make it to work on time. She arrives to work over thirty minutes late and her boss says that he needs to talk to her right now. He seems pretty upset. What is the problem? What are some solutions?
1. Apologize to your manager
2. Plan in the future for traffic or transportation issues
200
PASS GO!!
COLLECT 400 POINTS!!
200
This is a word that describes things we are good at
skills
200
FREEBIE
COLLECT 300 POINTS!
200
Johsiah has to wear a uniform to work. Since he doesn’t have that much money, he could only afford to buy one uniform when he started. Unfortunately, he accidentally shrunk it in the dryer because he used the wrong setting. Brady knows he cannot go to work without his uniform because he will get in a lot of trouble. He doesn’t have money to buy another one until next month.
1. Talk to your manager
300
You just got a job at the hardware store near your apartment. During your first shift, a customer asks you "What aisle can I find screwdrivers in?" Since it's your first shift, you're not sure. What is the problem? What can you do?
1. Tell the customer you're not sure and find a co-worker to assist them.
300
This is the word for when you put money INTO your bank account.
deposit
300
You and your co-worker, Rob, are close friends. You work together at a coffee shop in town. Rob is in charge of taking orders and you are in charge of making drinks. Today, Rob tells you he's going to leave early to go on a date with this girl he's been crushing on for months. The lunch rush is approaching. What is the problem? What are some solutions?
1. Tell Rob he shouldn't go on his date
2. If he does go, contact your manager
300
You work at an ice cream shop. Today your hours are 10:00am to 4:00pm. You forgot you and a friend planned to go bowling at 3:00pm and you really want to go. What is the problem? What are some solutions?
1. Ask your manager to leave early.
2. Tell them you're busy working and you'll reschedule.
400
It's lunch time at The Bronx diner and you are working as fast as you can to clear the tables for incoming customers. While you're cleaning, a customer comes up to you and complains about the mess at her table. What is the problem? What solutions can you think of?
1. Apologize for the mess
2. Finish cleaning your current station and clean the table for the customer
3. If too overloaded, call on a co-worker for assistance
400
An amount of money that an employee is paid each year
salary
400
At the local grocery store, Laura, your co-worker is interfering with your stocking duties. Today you are scheduled to stock the dairy aisle and there was a big shipment last night. Laura frantically comes to you and asks if you can help her clean a big spill in aisle 7. What is the problem? What are some solutions?
1. Temporarily leave your station to help clean the mess
2. Return to your station
400
Ryan has been working at a fast food place for two months now and is excited to be saving up money. His boss knows that he can not work Sundays and Mondays. Ryan checks next week’s schedule and notices he is somehow scheduled to work Monday from 4:00 pm to 8:30. He can’t work on Monday’s because of a class he is taking. What is the problem? What are some solutions?
1. Tell his manager that he is unavailable at that time
2. Work the shift and catch up on class work another time (get notes, tell your teacher etc)
500
Today you are working the register at CVS. While helping a customer pay, they ask to go pick up one more item from the shelves. However, there's a long long line behind him of other impatient customers. What is the problem? What are some solutions?
1. Ask him to step aside to another register or self checkout
2. Reach out to a co-worker for backup
500
What is it called when your money from your paycheck goes directly in your bank account?
direct deposit
500
You're working your usual shift at Uniqlo when your co-worker says to you "I'm headed to the food court, don't tell anybody because I'll be back in 30 minutes." What is the problem? What are some solutions?
1. Tell them it's probably not a good idea
2. Go to your manager and let them handle it
500
Mandy works at a grocery store in the fruit department and helps out with bagging groceries as well. Lately, the store has been very busy and Mandy has been asked to help on the cash register. Although Mandy was initially very excited for this position, she quickly realized the pressure of handling people’s money was too much for her because she was making errors. She knows she should have told her boss sooner, but didn’t want to look dumb. What's the problem? What are some solutions?
1. Tell the boss
2. Return to previous position
3. Practice while off work