Firstnet
CRU
Consumer
Scenarios
100

Sam is on an unlimited plan but wants to switch her and her family to FirstNet. They are currently paying $107.96 for 4 lines on starter with $10 autopay and first responder discount.  

How much would the new plan be with one line on FirstNet (Extra with hotspot) and 3 lines on starter? 

$125.96 

100

How many GB of hotspot does a business customer get with one line on Business Unlimited Premium?

200 GB of hotspot 

100

How much do existing customers get on their AT&T bill when they use Refer a Friend to refer someone who gets THREE new lines? 

$25 for existing customer, $75 for new customer 

100

What are some suggestions we can offer when a customer has a down payment for a device but wants a new line with AT&T?

-BYOD

-use current phone towards down payment

-prepaid

-buy cheap phone and upgrade after paying bill on time for 3 months 

200

What are 3 benefits on FirstNet Vs consumer?

-unlimited hotspot

-priority data during congested times

-special promos on devices

-better pricing for one line

-direct connection to FIRSTNET customer service 

200

Joe has 15 lines with Verizon and would like a quote from AT&T for his business lines. Who could we contact for a custom rate plan and additional questions regarding rates? 

COE (Center of Excellence)

200

How much would you make in commission for one new line on premium with p1 and next up? 

$23 for line

$5 for p1

$2 for next up

total:$30

200

Bo and Betty are going on a cross country trip and want internet for their TV in their RV. They currently have 2 lines with iPhone 8s on starter with autopay and paperless. What could we offer them?

Upgrade using tiered device offers and use one of the iPhone 8s as a 3rd line with hotspot. Benefits: no contract, no new device needed 

300

Jeff is a firefighter for Goilad VFD and his wife is a nurse. Could they be on the same account and both get firstnet?

Yes! $89.98 for 2 lines on FirstNet unlimited extra with hotspot

300

Chris is coming in to open a new account and a new number. We find out that this is for a new small business he is opening. What is one of the business promo offers we could offer? 

$150 promo for 36 months with new number and installment 


300

How many GB of hotspot On Value Plus Plan? 

0 GB of Hotspot

300

Johnny wants two numbers (one for his wife, one for his side chick) but doesn’t want to pay taxes for a device because he just got fired from his job and hasn’t gotten his tax return back yet. What could we offer Johnny in his dilemma? 

DUAL SIM! 

400
How many voice lines and data lines each does a full time RSC need to become a Business Expert? 

20+ CRU Voice 

20 CRU data 

Total of 40 with a minimum of 20 VOICE

400

Tommy is very frugal with money. He is paying $160 for 5 lines at Boost but wants to switch to AT&T. He is willing to do autopay ($10/mo) and paperless billing and works at Home Depot. Could we beat that cost for 5 lines? If so, what plan? 

Value Plus would be $154.95 for 5 lines. 

400

How much would Edgar pay on the plan for 4 lines on the Value Plus plan with $10 autopay and paperless billing? 

$123.96

500

How much do you make on a prepaid VGA?

$10 

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