Volie 101
Volie was built specifically for this industry.
What is the automotive industry?
These scheduled customer visits are a primary goal of BDC activity.
What are appointments?
In dealership service, the letters “RO” stand for this.
What is a repair order?
This Volie solution helps protect dealership phone numbers from spam labels.
What is Dealer Identity?
This three-letter system stores dealership and vehicle-service information.
What is a DMS?
Volie helps dealerships manage this important customer-contact department.
What is the BDC?
Volie automatically organizes customer opportunities so agents know whom to contact next.
What are prioritized workflows/campaigns?
Setting more appointments helps put more of these into the dealership’s service lane.
What are vehicles?
Customers are less likely to answer when a dealership’s number displays this warning.
What is “Spam Likely”?
This three-letter system manages customer relationships, leads, and follow-up activity.
What is a CRM?
Volie helps agents manage inbound calls and increase this type of calling activity.
What are outbound calls?
A typical BDC agent may complete approximately this many contacts per day without automation.
What are 60–80 contacts?
Volie commonly uses this percentage as an appointment show-rate benchmark.
What is 70%?
Dealer Identity registers dealership numbers with these organizations responsible for delivering calls.
What are phone carriers?
Xtime is an example of this type of dealership system.
What is a service scheduler?
Volie can combine customer information from the DMS, CRM, scheduler, and these manufacturer systems.
What is Volie BDC?
With Volie, an agent can potentially manage this many customer contacts per day.
What are 200–350 or more contacts?
Based on a common Volie benchmark, every 100 additional customer calls can generate approximately this many appointments.
What are seven appointments?
Dealers can review number status and performance through weekly reports and this online resource.
What is the Dealer Identity portal?
CDK, Dealertrack, Tekion, and PBS are examples of this type of platform.
What are DMS platforms?
Volie helps managers replace manual spreadsheets with these live performance displays.
manual spreadsheets with these live performance displays.What are real-time dashboards?
Listening to calls, reviewing results, and giving agents feedback are all parts of this management activity.
What is call coaching?
Appointments multiplied by the show rate and average RO value can help estimate this financial measurement.
What is potential service revenue?
What is 30%–38%?
Bringing information from several dealership systems into a single workspace helps eliminate this frustrating agent behavior.
What is switching between multiple systems?