Sees challenges as an opportunity
What is Growth Mindset
75% of employees say they don't get enough of this to improve their work performance
When doing this you are reading body language, tone, and listening for what is not being said.
What is Level 3 Listening?
Assuming older = Wiser,
Younger = Naive
What is Experience Bias
What is Delegation
What is Challenger Safety
The ability to recognize and understand emotions, and using this awareness to manage yourself and your relationship with others.
What is Emotional Intelligence
BRAVING is an acronym for this process
What is TRUST?
Understanding skill and will levels are important in this leadership skill
What is delegation?
Specific, timely, balanced and objective are part of what process?
A 4 step model that ignites insights and growth
What is the GROW model?
How are motives shape the way we engage in conflict.
Rephrasing of the content of a message, the part that describes a situation, event, person, idea, thought or emotion.
What is paraphrasing?
A paraphrase is a rephrasing of the content of a message, the part that describes a situation, event, person, idea, thought or emotion.
What is Paraphrasing