Volunteer Connection Basics
What is Volunteer Connection primarily used for?
To manage volunteer engagement, track hours, access training, and connect with Red Cross opportunities.
How often should volunteers log their hours?
Ideally after each shift or at least once per month.
here can volunteers find required trainings in Volunteer Connection?
Under the “Learning” or “Training” tab.
How can volunteers search for new positions in Volunteer Connection?
By selecting “Opportunities” or “Find a Position.”
When was the American Red Cross founded?
1881
Where can you update your contact information in Volunteer Connection?
Under “My Profile.”
What happens if a volunteer doesn’t log hours for 180 days?
Their engagement status becomes inactive.
Name one example of a training available in Volunteer Connection.
“Introduction to the Red Cross,” “Fundamentals of Volunteer Engagement,” or “Information Security.”
What’s the difference between a position and an assignment?
A position is a role listing; an assignment is the volunteer’s active placement in that role.
Who founded the American Red Cross?
Clara Barton.
What does the “Engagement Date” represent in Volunteer Connection?
The last date a volunteer logged hours or activity in the system.
Where do volunteers log their hours in Volunteer Connection?
In the “Volunteer Hours” section under their position.
What does it mean when a training is marked as “Verified”?
It means the completion was reviewed and approved by Red Cross staff.
Who can approve new position requests?
The local Volunteer Services or Station Manager.
What is the mission of the American Red Cross?
To prevent and alleviate human suffering in the face of emergencies.
Where can you find your supervisor’s name in Volunteer Connection?
On your “Home” or “My Positions” page, listed under your active assignment.
Who reviews or approves volunteer hours?
The volunteer’s supervisor or site lead.
How can a volunteer tell if a training is complete?
It appears in their “Completed Courses” list with a completion date.
Name one type of Red Cross volunteer role.
Caseworker, Administrative Support, Disaster Action Team, Health and Safety Instructor, etc.
Name one of the five lines of service within the Red Cross. (NOT SAF)
Biomedical Services, Disaster Cycle Services, Training Services, International Services.
Which tab allows you to view and track your total hours?
The “Hours” tab under your profile.
How can a volunteer see their lifetime total of hours?
By selecting “My Hours” and checking the total hours summary.
Who tracks and maintains volunteer training records?
The Red Cross Volunteer Services team.
How do you transfer your profile to a new station or region?
By requesting a transfer through Volunteer Connection or contacting Volunteer Services.
How many countries worldwide have a Red Cross or Red Crescent Society?
More than 190.