Policy/Requirements
If your seasonal or going away for more than 1 week, what do you do?
Return equipment (Coolers, Bags, Icepacks, Magnets)
What is the dress code?
To wear Badge
Wearing the Volunteer Shirt
Who do you report any concerns about a client too?
Elena
Who did the Clinical Education part of our Power Point?
Darlene Silverstein RN
Name 3 of our MOW Services
Home Delivered Meals
Pet Meals on Wheels
Emergency Meals on Wheels
Social Dining
Case Management
Nutrition Counseling
How long should each encounter with a client take?
5-10 minutes
Where can you drive in and park when you pull into SRA?
In the one-way street (not next to Steves House)
In the numbered parking spots
Who will let the client's Case Manager know if something happened?
Elena
What are some observations you can look for while on route with our seniors?
Physical Condition
Change in Mood
Change in Mobility
How many volunteers do we have?
240
More than 240
Who needs to go through a background check and fingerprints?
Everyone
Drivers and additional riders
Where can you place your bags to be filled up?
In the MOW staff hands
NOT the shelf
Who will follow up with the client, once Elena speaks to them?
Their assigned Case Manager
What are things to look for in Home Environment?
Things may be hazardous
Things that may Cause harm
How many days can a senior get Emergency Meals on Wheels?
14 Days (2 Weeks)
14-30 days
What are the requirements for volunteers that do the driving?
Personal car with/ valid insurance
Valid Drivers License
Back ground check
Fingerprint
Can you leave food outside, hanging on door, or in a cooler?
No you have to hand it the client, caregiver or inside when advised.
What does HIPAA mean?
Health Insurance Portability Accountability Act
Name something that your "Wellness check is NOT"
Medical Visit
Cannot treat or diagnose
Who is part of your Nutrition Department?
Elena
Sam
Jerica
YOU
When should you notify Sam if you're going out of town or can't make your route?
48 Hours - Except in an emergency
In what order do you report something?
Call 911
Call Elena
Report it in " Drivers Comments" under the client's name
Due to HIPAA/Confidentiality, what can't Case managers do?
Tell the volunteer anything about that client
The outcome of that situation
What should you do while delivering meals/ wellness check
Report concerns to your supervisor ( Sam and or Elena)
Your role is to provide a social connection and help prevent possible issues
"If you see something, Say something"
Why is a volunteer's smile just as important as the meal you deliver?
Because it can brighten someone's day and reduce feelings of isolation- emotional nourishment matters too!