An electronic device that should be turned to off when volunteering.
What is cell phone?
100
Being on time and ready for your shift shows this characteristic.
What is Dependable?
100
This is the single most important thing you can do to protect yourself and others from infection.
What is wash your hands?
100
Two things you need to wear when you are volunteering at Avera McKennan.
What is Uniform and Badge?
100
This is what you will do if you see someone who looks lost.
What is take them to their destination?
200
When greeting a customer you can use the phrase "May I _____ ______?"
What is help you?
200
When ending a conversation with a patient this phrase should be used.
What is take care?
200
This is what you should do when you see trash on the floor or anywhere in the hospital.
What is pick it up and throw away?
200
This is something you can do when a patients door is closed.
What is knock on the door?
200
This is the person in the hospital who should be getting the best service Always!
Who is everyone?!
300
At the hospital we use an acronym NODS when gretting our patient, the letter N stands for this
What is Name?
300
When volunteering, your clothes and appearance should be this to give a good impression.
What is Clean, Neat appearance, Fit properly?
300
This is who you notify when you are unable to make your volunteer shift.
What is volunteer services and the department in which you volunteer?
300
The # of years Avera McKennan has provided great CARE
What is 103?
300
Our customers are given a survey after their stay at Avera McKennan. The choices they are given is Never, Sometimes, Usually and Always. The answer we need from our customers is
What is Always?
400
The letter C in the CARE acronym stands for this
What is Communication?
400
This is the Golden Rule
What is do unto others as you would have others do unto you?
400
Taking responsibility for service dissapointments includes a ________ Apology.
What is Blameless?
400
The letter E in the CARE acronym stands for this
What is Engagement?
400
This monthly communication is one of the ways you receive department and hospital information.
What is the Volunteer Newsletter?
500
Communication is very important at the hospital. We were created with one mouth and two ears because _______ is more important than speaking.
What is listening?
500
True or False Avera McKennan has been rated one of the nations 100 top hospitals.
What is True?
500
A friend of yours knows you work at the hospital and asks you about another mutual friend who has been admitted to the hospital. By law you can tell your friend this
What is nothing? This information is confidential.
500
Avera can not function on individuals alone instead we need to work together. What do we call working together?