SOW
What is the email address or Dept where you should send all requests for client records?
Email RSA Custodian of Records the completed form within 1-2 business days of the request to: RSArecords@azdes.gov.
Can you email to text a VR client?
Yes! Look in SharePoint Tip Sheets!
Responding to a referral, how long does VR have?
Follow up with clients within 3 business days of receiving referral.
A shrimps heart is located where?
Head
Why would you close a client prior to eligibility? Name two
No medical records & client doesn't want to take an assessment
Loss of Contact
Requested closure
What is the document you need to complete prior to transferring a case file?
A ‘Case Transfer Summary Template’ will be completed by the transferring office. Summary will contain enough detail to provide the receiving VRC with a general understanding of the client’s current situation and planned next steps.
Where can Pre-ETS workshops be conducted? Name at least two places
High School
Community
Colleges
VR Office
What tool should be utilized when looking for the goods/services that are allowed to be purchased under the VR Program?
RSA Allowable Services Tip Sheet
It is physically impossible for a pig to look where?
Up
What category do clients automatically qualify for when determining eligibility & they receive SS for their disability?
Category two & remember to upload their award letter!
When clients are not able to provide any form of ID or their Social Security card electronically, staff will do the following?
Inform the client that employment services will not be able to begin until an electronic version of ID or Social Security card is provided. Set periodic task reminders in Libera to update the client’s ECF with the required documents prior to pursuing employment services.
****Refer to VR policy manual Section 6.1 if the client does not have proof of ability to work in the United States.
What is the best practice for VR Counselors when working with DDD clients? What should they check when receiving DDD documents? Name at least two
AHCCCS & ALTCS info.
BH needs & supports
Current Risk Assessment - assessed every 90 days
Communicate regularly with DDD SC & client/family
Align DDD 90 day reviews with VR meetings as much as possible
What is the purpose of including Intermediate Objectives in the IPE?
Intermediate Objectives are the steps the client will take to reach their employment outcome as identified on their IPE. These steps are added to the IPE as statements that describe specific, measurable, and realistic skills or levels of knowledge which will be attained within a specified time frame. Multiple objectives may be identified during IPE development.
What percentage of US employers allow employees to take naps during work hours?
1 %
What four services are considered as Job Readiness Training? Name at least two
Career/work Exploration
WAT
Supported Education
JRT
If a comparable benefit exists and meets the client’s disability related and/or employment needs: when can it be used and where should it be listed?
The comparable benefit must be used prior to using VR funds to support the service.
The comparable benefit should be identified as the funding source for the service on the IPE.
When a potential client wants to advance in their employment, what should you consider? Name at least two
Eligibility criteria
Will advancement be possible within their limitations
Does the LMR align with what's requested
Were other comparable benefits explored
Has VR already exceeded funding for needed services?
What is an important document that you must send to the client when you are formally denying the provision of a VR service(s)?
RSA Decision Letter
If you work 40 hrs a week up until your 65 yrs old, how many hours would you have worked?
90,000
What should a policy exception include? Name all 4 or the key words to each
Why the policy should not apply to the clients services
How exception will deviate from policy
Explain the consequences to the client if request is not approved
Documentation of alternatives & comparable benefits researched and why they wouldn't work out