Safe Deposit Box's
When closing a Safe Deposit Box, what screen in ICORE must be at zero? (we should be checking this screen before closing the box to make sure everything is accounted for on the box)
If a customer is depositing a check much larger than their typical transactions/balance, and is asking "how soon will that check be available?" What is the best thing to do?
Talk with your customer and find out the source of the funds. Take a much closer look at the check and look for more red flags. Explain to the customer how fraud occurs and they will ultimately be liable for the check.
What documents are needed typically to open a Sole Prop/DBA account?
No documents are typically required to be provided by the customer. It is best to get something with the business name on it if possible.
What is the fee for Money Orders greater or equal to $300 (if they don't have an account that waives the fee)
$5.00
What are two ways businesses can transfer funds from their account with VSB to their account at another bank?
Wires, Writing a check and depositing it at the other bank, Transfer of funds, Venmo.
Who do you call when someone needs their box drilled?
ALEX!
Do we cash 3rd party checks? If so, under what conditions?
Both customers must be present at the bank with ID's verified to cash the check.
What documents are required to setup an LLC?
EIN Number from IRS Website
Cert of good standing from Secretary of State of Kansas
Operating Agreement (if they have one)
What is the fee for a debit card replacement if their card is lost or stolen?
$6.00
What is the name of the form to send to Chad and Alex to add a new business to an existing business's online banking?
Online Banking Authorization- in misc fill in forms
If we are waiving rent for a box, do we use:
A. Icore only
B. Teller Only
C. Icore and Teller
D. Tell the customer to go to a different branch who knows how to do that?
A, only in Icore in the "Safe Deposit Box Trans Summary" and it takes overnight processing.
What is the proper way to instruct a customer if someone wrote them a check but misspelled their name on the pay to the order of line?
Endorse it how it is written (incorrectly) first and then below it endorse it how it correctly.
What is the main difference between a C corp and an S Corp?
C Corps file a separate business tax return and claim the income under the business
S Corps file their percentage of the business income under their personal tax return directly
What is the fee for an outgoing domestic wire?
$20.00
What is the name of our Merchant Services Rep?
Bruce Huelsmann
When in teller, processing a Safe Deposit Box Payment, what button do you always need to use to lookup the customer?
The CIF Button to make sure the customer is pulled up properly and the correct box information is input.
What 3 types of endorsements do we accept at the bank?
(proper name or example is acceptable)Restrictive- for deposit only
Special- Third party checks
Blank- Standard endorsement
When setting up a trust, what document do we fill out with the customer to give us all the necessary information about their trust?
Certification of Trust. We can use their trust agreement to fill in some of the questions but we don't want their trust agreement on file.
What is the fee for an incoming wire?
$5.00
What company do we use for Merchant Services?
Elavon
When Opening a box, how many payments will the customer make initially?
2 payments, one for the box, and one for the key deposit. (Do these separately in teller)
What are the 2 types of endorsements we do not accept at the bank?
(proper name or examples are acceptable)
Qualified endorsements (without recourse)
Conditional endorsements (to Joe when he paints my shed)
What documents are needed to setup an estate account?
EIN number from IRS Website
Court documents stating who is in charge of the estate (letters of testamentary or letters of administration)
If a customers account becomes dormant, what fee will they receive per statement cycle?
$10.00
What are 4 ways customers can transfer money from their business account with VSB to their personal account with VSB?
Calling us
Coming by the bank or ATM
Writing a check and mobile depositing it into personal
Payroll ACH
Transfer of funds