Credit Cards
What is the annual fee for the classic credit card? (Personal)
No annual fee
What button should you push when picking up someone else's ringing phone?
"Group Pickup button"
How much FDIC coverage do most businesses have?
$250,000
What type of loan is 51934718? How much was the original loan amount?
Unsecured loan. $3060 (Probably 3k, with a 60$ fee).
What is the balance transfer fee for our credit cards?
No balance transfer fee
How do you properly do an attended transfer to someone else at the bank?
Either put the call on park and dial the number and discuss with them that they are available before transferring. Or push the transfer button with the caller on the line, and dial the number transferring to, then discuss they have a call and push transfer again. (If no one picks up the phone, the call can sometimes get lost).
How much FDIC coverage does an individual account with two beneficiaries have?
$500,000 (250,000 per beneficiary per owner).
What type of loan is loan 55402186? How much is their typical monthly payment?
Revolving Line of credit against a building.
Based on 750,000 of a balance: 750,000*.0775/12= roughly 4,843.75. can change depending on amount drawn.
What is the annual fee for our Business Card?
& What is the Interest Rate on the Business Card?
No Annual Fee now!
13.67%
What button should you push to instantly call back the same person who just called you?
The Redial Button (Two arrows in a circle)
How much FDIC coverage does a joint account with three beneficiaries have?
1,500,000
(250,000 per individual per beneficiary)
(250,000x2x3)= 1,500,000
When is loan 50355212 coming up for maturity? What is the current interest rate on that loan?
November 8th, 2026
3.75%
What is the interest rate difference between the classic at platinum cards?
2.50% (17.17% classic and 14.67% platinum)
How do you do a 3-way call?
With the caller on the line, push the 3 way call (3 person symbol) and dial the new number and push the 3 way call button again.
How much FDIC Coverage does 3 owners of an account with 6 beneficiaries have?
4,500,000
(250,000x3x6)= 4,500,000
What is the escrow payment on loan 57005101?
What is escrow?
When was the last escrow disbursement on this loan?
446.94
Payment towards taxes and insurance on the property.
April 27th 2026
How much travel accident insurance do you have on the Business credit card?
Up to $250,000
What button(s) should you push to transfer direct to someone's voicemail?
Dial *311 (That persons extension) then transfer or hang up.
How do you determine how much FDIC coverage a trust has?
It is subject to the beneficiaries of the trust. (250,000 per beneficiary is typically the case).
What LTV is loan 50377508?
How is the LTV determined?
What does LTV tell you about a loan?
47%-48%.
Based on the last retail value pulled for the collateral we had at time of loan.
The lower the LTV typically the safer the loan.