HOA/Club Dues
The code that is entered in SUN when an owner wants to accept a deed in lieu offer.
What is the 100 code?
The owner would book their home resort in this booking period.
What is HRRP/Home Resort Reservation Period?
Upgrade
What is VSE to VSE Upgrade?
You would use this process to add Staroptions to an account per a site's request.
What is Adjusted Banked Staroptions?
HELP! I have an owner would received a letter for DIL but I don't see a note in SUN. RS should ask the owner to do this to assist the owner.
What is email the DIL letter?
VOA/VOS are empowered to waive $25 in late fees and interest, whereas RS can waive this amount over the phone.
What is $200?
VOA must go over these during the process. They must remember to go over resort credits, possible construction delays, and amenities.
What are booking notices?
Resale in Pro
What is Resale in progress?
You would only do this booking after you get supervisor approval.
What is Booking a Reservation Using Restricted StarOptions?
Help! This Chairman's Club owner wants to bank past the deadline. According to this article Executive, Presidential, and Chairman’s Club Owners are not provided an exception regardless of Use Year.
What is Banking Staroptions Past Deadline?
The abbreviation stands for denial of usage.
What is DOU?
Owners can find this policy on their reservation confirmation or on Vistana.com on their dashboard.
What is the cancelation policy?
MVC Upgrade (only Flex owners can do this).
What is MVC to VSE Upgrade?
This article is one you would followed to determine who to email about a change to the LYU and what can and cannot be done to an account currently in this status.
What is the Upgrade Process?
Help the owner tried to book but there was a tech issue! According to this article, the only times RS may utilize this option is for tech issues, upgrades, or VSE Sales hold.
What is a Hold Reservation?
This will show in SUN when the owner owes club dues.
What is a Restricted status?
The owner calls in April to book this month?
What is December?
Deedback in Pro
What is Deedback in progress?
This Res Mods article is currently aligned with MVC, just the ownership funding systems are different as SUN houses all VSE owner reservations.
What is Force Full Unit to Both Lock-off Portions?
Help! This owner has an account in Bankruptcy and they want to make a payment. RS will follow this article and email hoacollectionssupport@mvwc.com.
What is Bankruptcy Process_VSE?
These are the payment types accepted by VSE for paying your maintenance fees.
What are wired transfer, check, and credit card?
+2lk is displayed for this room type.
What is a 2 bedroom lock-off?
Forc in Pro
What is Foreclosure in progress?
Per this article, 5 days out RS will not assist with this process, the VOS team will handle it.
What is TMVC Name Change Process Resolution Services?
Help! I modified a future Use Year reservation booked in prior Use Year and lost the resort credits and the owner is escalating. This article states that RS can add the RC back without manager approval.
What is Resort Credits Using Previous Use Year's Staroptions?