Call Center Solutions
How many locations does CCS currently have?
3
What is the deposit amount percentage?
30%
How many days before arrival are reservations required to be paid in full?
What areas does Jackson Mountain Rentals cover?
Gatlinburg, Pigeon Forge, Sevierville
Who would you contact for updates on HOA construction?
Client Success Manager
When using the term the lead is HOT what would that mean?
The lead is ready to book or is currently very interested in booking.
Who is the Lead Supervisor?
Natasha Powell
What brand is located in Tennessee?
Jackson Mountain Rentals
Who is the head HR person for CCS?
Alison DUH
When was CCS founded?
2018
Who are the 3 different Directors of Operations?
Larry, Steve, Nick
Who is the General Manager for the Gulf Coast market? (Ft. Myers, St. Pete, Siesta Key)
Ruth Chambers
What is the popular amusement park or tourist attraction nearby?
Dollywood, Great Smoky Mountain National Park
Emotional Support Animals are only permitted in what type of property?
Pet Friendly
When do leads auto close?
1 Week without following up.
Who was the last supervisor that was promoted on the Southern Campaign?
Sharna
What does PCI Compliance mean?
Pause the recording while taking credit card information.
What song have the line, 'Let's get together and feel all right'?
One Love - Bob Marley
Name 5 Campaigns at CCS.
VTrips, Sandestin, Atlantis, 30A Escapes, Brittany Resorts, Scenic Stays
What type of work order would you create for a guest that checked in and had Cleanliness issues?
In-House Housekeeping Issue
Who do you reach out to if the Property Manager & the Property Manager Partner are not available after hours for a livability issue?
Director of Operations
What do we recommend for all guests traveling in the Winter Months to our market?
4x4 Vehicles
What do all reservations have to provide if they are within 7 days of arrival?
ID Selfie
When sending a lead property options, what platform should you use?
Track Emails
Who was the first supervisor at CCS for VTrips?
Christopher Stoddart
Who is the owner of VTrips?
Steve Milo
What was the name of the Hurricane that last hit one of our markets?
Milton
Where is the corporate office located?
Panama City Beach, FL
What are the 3 exceptions to the minimum age requirement?
Airbnb Reservations, Military, & Married
$1,000
What time of year do we turn Fire Places on?
October
Name the 6 Critical Issues
Fire, Flood, Excessive Blood, Gas Leak, Fire Arm, Bed Bugs
What guest information is required for every booking you create?
First & Last Name, Phone, Email, & Address.
What color is Kuwayne's bike?
Green
Name one state other than FL, TN, & AL =, that VTrips has properties in?
TX, HI, NC, SC, MD, NM, GA
What is the call-out email for the company?
attendance@CCSsucess.com
Who is the President of CCS?
Paul Wohlford
What is the Travel Insurance percentage?
7.95% of the total reservation.
Who would you contact if the Property Manager or Property Manager Partner do not answer after hours?
Director of Operations
What 4 reservation types are NOT required to provide a credit card on file?
Owner, Owner Guest, Airbnb, Booking.com
When processing a move, what is the rule of thumb for the difference amount to supply in potential move options?
$250
What is the rule of thumb for how many options should you send a guest to look review at a time?
3
What is the name of Traci's cat?
Leo
What is considered After Hours?
Anything after 5pm - 8am
What is the Max amount of pets allowed per unit?
2
What is required for any tradies, or absentance?
Email Attendance@CCSSuccess.com, & entry into UKG for any request for pay.
Who is the GM?
Nick Etheridge
What was the name of the last hurricane that hit this market?
Milton
Who is the Director of Operations?
David Smith
If a guest gets hurt in the unit what are they required to fill out?
What is the only form of payment we accept?
Credit Card
Who was the first lead supervisor?
Andrea Henry
What brand is located in Maryland?
Deep Creek
What do we require for all Real Estate Showings?
Business Card & Work Order
Who is the Chief Operating Officer?
Amanda Szubert
What is the deposit for a Snow Bird guest staying in a 3 Bedroom Property?
$1,000
To check the housekeeping status, what platform would you use?
Behome
What three companies were combined to create the Jackson Mountain Rentals Brand?
Jackson Mountain Homes, Resort Property Management, Deer Ridge
What TAG would you use if a guest just checked in and had an issue?
In-House Guest Issue
Can you hold a reservation for payment if they plan to call back within 24 hours?
NOOOOOOOO!
What supervisor came over from the Sales team?
Anthony
Who is over ALL of Guest Services for VTrips?
McKenzie Nicholas
Name all the current VTrips Supervisors
Sharna, Kuwayne, Anthony, Chris, Natasha, Traci