Policies
Service Animals are allowed in what type of properties?
All Properties
Who is the General Manager
What system do you use to submit time off or sick days?
UKG
Who would you reach out to for issues related to the Home Owner or Home Owner's Association?
CSM or Client Sucess Manager
What is Whitney's Twin Sister's Name?
Taylor
Airbnb Extensions require you to modify the reservation instead of creating a new? True or False
False - You have to create a new reservation and they pay the company directly.
Who would you contact for day-to-day issues or assistance in Guest Services?
Whitney Bailey
Who is the head of HR
Alison
If the Property Manager and Property Manager Partner do not answer after hours for a livability or critical issue, who should you reach out to next?
Director of Ops then General Manager
Sales
What are the 6 Critical Issues
Fire, Flood, Blood, Bed Bugs, Gas Leak, Firearm
What is the company motto?
Be the most caring company along the Gulf Coast.
How many call centers does CCS have in total?
3
For schedule requests or assistance who would you contact?
Amanda Cash
How many crazy kids does Natasha have?
2
What documentation is required for a guest booking and arriving within 7 days?
ID Selfie, Proof of address if the address does not match
Who was the first supervisor on the Southern Team?
Christopher Stoddart
Who would you reach out to for technical issues?
Ricardo
What instrument did Chris play in his band?
Drums
What is considered "After Hours"
Anything from 5pm - 7am.
Would shower curtain replacement be a HK work order or a Maint. work order?
Maintenance
CCS has been in business since what year?
2018
What is the deposit required for a long-term booking that is made on the Sr.com website?
30% down.
How many times has Amanda been to visit the call center?
6 times