Culture
Define the "WOW Factor."
Emotional response a guest feels from the moment he sees the building until the moment he leaves.
What is the regular song length supposed to be?
3 Minutes
Define "SIN."
Service
Incredible Entertainment
No Rejection
How many times per week should a pass walk be performed?
At least 3
All credit card tabes over $_____ must be fingerprinted.
500
What are the 6 reasons guests come to adult nightclubs?
1. No Rejection
2. Social Experience
3. Forget Troubles
4. Entertainment
5. Sexual Fantasy
6. Fun
How frequently must we run Blue Light Specials?
Every 30 Minutes
What are the 3 factors that determine a tip amount?
1. Tab Total
2. Service Quality
3. Service Speed
What are 4 things to check on every ID?
1. Matching Picture
2. Date of Birth
3. Expiration Date
4. Authenticity
List the 6 profit centers of ANY adult nightclub.
1. Covers
2. Dancer Rent (Share)
3. ATM Surcharge
4. Scrip Surcharge
5. Drinks
6. VIP Cards
What is the clubs' Mission Statement?
To provide a continuous party atmosphere with the best service & entertainment possible anywhere!
How loud should the music in the club be?
Loud enough to feel a party, but quiet enough to have a conversation
What are the 3 purposes of a Silver Platter?
1. Get servers comfortable on stage
2. Provide varied entertainment to guests
3. Give guests an opportunity to be part of the entertainment
A new vendor (i.e. a cleaning company) must provide which three documents?
1. Business License
2. Risk Transfer Form
3. Insurance Certificate
Define "Dynamic Management."
Hands-on management characterized by constant, ongoing involvement & supervision of all areas.
Give 4 examples of "Proactive Management."
1. Bartender Checklist
2. Training
3. Directional Signage
4. Posting Prices
List 4 examples of stage games.
1. Pole Climbing Contest
2. Push Up Contest
3. Pie Eating Contest
4. Candy Cane Suck Off
Offer guests seating in this order.
Stage
Table
Bar
Define "Sales Efficiency."
Gross sales divided by total # of employee hours worked; a measure of sales training & effective use of payroll.
Define Cost of Goods Sold (%).
$ of sales going toward re-sold product (i.e. food, soda, alcohol, etc.)
Define the 5 / 10 / 20 Rule.
Serve drink within 5 minutes
Host touches table within 10 minutes
Manager touches table within 20 minutes
How frequently should a Silver Platter occur?
Every Hour
What are the 10 Steps to a Server Greeting?
1. Flag (Napkin)
2. Touch Barrier
3. "Welcome Back"
4. Name
5. Suggest Premium / Testimonial
6. Product Pair
7. Start Tab / Receipt
8. Vu Cash
9. Singles
10. Matchmaking / Ladies Drinks
List the 8 items a server needs on her tray at all times.
1. Matches
2. Lighter
3. Clean Ashtray
4. Napkins
5. Pen Light
6. Pen
7. Notepad
8. Cash Caddy
1. What is the target Payroll Cost for a juice bar?
2. What is the target Guest Average for a juice bar?
3. What is the target Guest Average for a liquor club?
4. What is the target Dance Average for a juice bar?
1. <27%
2. $45+
3. $50+
4. 3 per guest