Insurance
What is the monthly price for TMP multi-device?
$39
How much will it cost me to have 4gb of data on a Single Basic phone plan?
$50
Can I use TravelPass in Vanuatu?
Yes
The prepaid double your data promotion....
How much will 6 GB cost me.
$40
Account verification
If my last name is hyphenated in ACSS do I need to provide the whole thing during verification.
For instances of hyphenated last names, customers must provide the full last name as listed.
How much is the cracked screen repair?
$29
I have the New Verizon Plan Large. I don't need that much data. I want to back-date to a New Verizon Plan Medium? Can I do that?
No
Customers that travel internationally on specific plans have 1/2 GB of Intl High Speed Data per line per session or per day.
After the 1/2 GB of data usage, speeds will be temporarily reduced to 2G speeds.
I'm in Mexico. When will my speeds increase again?
At midnight Eastern time with plans that include Mexico and Canada while in Mexico or Canada
I got the Valentines Day Android BOGO promotion. I know that I got the maximum amount available. How much was that again?
Buy one select Android smartphone on DPP and get up to $840 towards the purchase of another select device from the same manufacturer.
You need to complete secondary verification by contacting the account owner. Which phone numbers can you contact me on?
The Account Owner can only be contacted at the Can Be Reached (CBR) number or MDN listed in the account.
Alternate CBR numbers are not permitted.
What is the monthly cost for TMP on an Apple Watch Series 3
$13
Mix and Match Unlimited. I have Beyond Unlimited. I've used my 15gb of 4G speeds on the mobile hotspot.
How much is a data boost? How many GB do I get? How many times can I boost per month?
Mobile Hotspot Data Boost available to add: 5 GB of 4G LTE data for $35 (Up to 20 Data Boosts per line, per bill cycle, through Rep-assisted channels, the My Verizon app and My Verizon |
A TravelPass 24 hour session is triggered by?
Outgoing text (Not incoming)
Data usage including background data/automatic updates (iMessages, etc.)
I joined Verizon Up a couple of days ago. It said that I can get 20% off an accessory. Why isn't it letting me redeem it?
This offer expires within the first 24 hours of Verizon Up enrollment
Must be redeemed within the first 24 hours of joining Verizon Up
Show me the screen where you can verify if an Apple BYOD is unlocked and free to be activated on our network
What was the date that Multi-Device changed from $33 to $39
01/25/18
I have the old (Grandfathered) 12 GB Verizon plan for $80.
Can I add additional lines to this plan?
If I change to a different plan, even in the same family, can I change back to this one?
Customers on Verizon Plan Unlimited, the Verizon Plan or the new Verizon Plan limited time promotional plan (12 GB for $80) may add additional devices or upgrade, but if they change their plan, then they cannot go back to their original plan |
I've used my 1/2 GB of TravelPass high speed data for today. I'm in Mexico and can purchase an extra 1/2 GB for $5. How many times can I purchase this extra 1/2 GB?
There is no limit to the number of additional 1/2 GBs a customer can purchase in a session.
I live in Salt Lake and I'm going to get my 5th line for free. Will you transfer me to telesales. I'm going to add 10 lines so I can get 2 for free.
What should you disclose to me?
Customers can only qualify once for this promotion (e.g., customers who activate 10 lines only get the 5th line free).
I received an email that stated it was from Verizon and that I was going to receive a $100 credit. After I clicked the link I realized it was a phishing scam.
You as the rep have the customer forward the email to what address. Show me where you found this?
IG and then
phishing@verizonwireless.com
When can I get additional coverage for TMP Multi-Device?
Additional Coverage:
Pricing Scenario: I’m a customer who has 1 line on Above Unlimited, 1 line on Go Unlimited and 1 line on Beyond Unlimited, with all 3 phones on Auto Pay.
I'm in Greenland. How many 1/2 GB of additional high speed data sessions can I purchase?
Additional International High Speed Data is not available in:
There was a Black Friday iPad promotion in 2017 that I purchased at Best Buy. I'm looking back through my receipts. I only received $150, but the representative told me I would receive $200. What happened?
| Get an additional $50 BIC when iPad is purchased with iPhone on Device Payment |
You have properly verified me as the account owner. I received a notification that action needs to be taken on my equipment order. My account remarks state that the fraud department canceled my order. What action do you need to take? Show me where you found it.
IG and then
Fraud Order Escalation Form.