LQA
Scale 1-5
In what city did W Hotels begin?
New York City
Historically, what is our lowest rated season?
Summer
What is the name of our founder?
J Willard Marriott
What did the MI Health Check used to be called?
Brand Standard Audit.
What are the top three most missed EI standards?
Guest name, anticipation of needs, personalization
In what year did W Hotels debut?
1998
What is consistently our top scoring metric?
Cleanliness
What was the company's first venture?
An A&W root beer stand.
How many times do we complete the MI Health Check Prework?
Twice a year.
How many EI standards are there total?
13
What is our mission as a brand?
Ignite Curiosity. Expand Worlds.
What is our ITR Stretch Goal?
80!
In what year did Marriott International acquire Starwood?
2016.
How many times a year do we get an MI Health Check?
Once a year... (for now)
Housekeeping - Turndown
What is our personality?
Passionate, Playful, Polished, Audacious (PPPA!)
What is the most common complaint from our guests?
Room layout
What is our company strategy?
Growing Forward
When is the pre-work due?
January 4 & June 30
What was our last LQA score?
76.2%
What are our brand values?
Originality, Curiosity, Daring, Momentum (OCD-Morten)
Where do we stand in our ITR YTD?
70.9
What is our founder's philosophy?
"Take care of associates and they will take care of the customers."
What was our last MI Health Check score?
98.4%