Hotels
What is the name of the hotel rate that will be uploaded without having a connection to Expedia?
Private Hotel Database (PHD)
What is the Service Level Agreement to reply to a customer mail?
4h
How many approval levels can be offered to clients?
max 2
What is the most competitive hotel rate offered on the Egencia Website?
Expedia Special Rate (ESR)
Name the colours of SLA's in Salesforce
Green
Amber
Red
Black
When will Egencia delete deactivated profiles automatically?
12 months after deactivation
What is the Name of the Robot checking and changing hotel rates for potential savings for customers?
Egencia Savings Finder
Name the system that connects Salesforce with the phone tool Avaya
Ingenius
What is the name of the approver, that will be notified if the initial approval has has had no action within a certain time?
Delegate Approver
What will be considered as a hard change on a hotel reservation?
Chnage of Dates and Room Types
How do we call a main case having several subcases associated with?
parent case
Who will be able to book online for all travellers within a company profile?
Flexible Arranger
How can we get in touch with the GHS Team?
Contact GCO Support (via Tools Tab)
Where can we find the features Send/Reply Email, Comment, New Task, Log Call, Close Case, On Hold?
Activity/Communication Tab
Name the user role that will handle approval requests due to absence of the regular apporver?
Substitute Approver