Random 1
True of False
We don’t ask the Life support question for Victorian Customers when processing move-in.
False
What is our Refund Methods?
Credit/Debit
Bank Account
Cheque
Why did I received a final bill?
I did not close my account!
Why did I receive a contract pack from another provider?
Lost in error
True or False
we pause the call recording when collecting payment thru STRIPE
False
What is our main goal when handling deceased customer accounts?
To update the account as Deceased and get the information of the caller/executor/contact person
What is the slack channel to reach our life support team?
#help-life-support
True or False
can we refund a customer’s money if their next bill date falls within the next 10 days?
Yes! We just advise them if they want to keep the money to pay the next bill or refund it directly
What article should we open?
I currently have an account with AGL and I wish to sign up with you Origin. This is gonna be the same address
Acquire New Customer
What article should we pull up if we have a customer requesting to change their Centrepay ?
Centrepay Inquiries
What script we provide when we are doing an outbound call or passing the customer’s phone to someone else?
Our calls are Recorded
Our calls are monitored
Our calls are recorded and monitored
Give the text expander for customer wishes to set up a New Connection.
Take note: they don’t have any meters at the site. This is a fresh new connection.
x.meterform
Refund buttons expires after how many months?
12
A customer is moving to Unit 3, 1989 Cornelia St. and is looking for a hot water.
what article you must pull up?
Embedded Move In
What article must we open if we are adding a direct debit on a customer’s account?
Direct Debit
Where can the customer see their rebates and credits from the government?
They can see it on their Origin Bill