Menu
POS system that houses Waba's menu
What is Olo?
Suggested greeting
What is "Thank you for calling WaBa Grill(Location)! Is the phone number ending in [XXXX] a good phone number for your order today?"?
Waba motto
What is "Eat Smart and Be Healthy"?
Amount of legs on a spider
What is 8?
True or False: Customers can order fountain drinks for delivery
What is False?
Suggested messaging when a Cx is confused why we are not located in the store
What is
"We are the phone ordering team for WaBa Grill. I can help you get your order placed today and can ensure it's sent directly to the store location you called. Are you ready to proceed with the order today?"
or
“We are contracted by WaBa Grill to take phone orders and help reduce hold times for Customers. Additionally, this service helps with the current staffing shortages in the store. Are you ready to proceed with the order today?”?
VO, Mx, and Cx acronyms
What is
- Voice Order
- Merchant
- Consumer
?
World's largest ocean
What is Pacific Ocean?
True or False: Jalapeno & Carrots are an add-on for bowls and plates
What is True?
Suggestion when Cx wants to use reward points
What is direct to Waba website for online order?
PCI Acronym
Rarest M&M color
What is Brown?
5 sides
What is
- Proteins
- Veggies
- Half-ocado
- 5 Dumplings
- Miso Soup
- Plantspired
- Salad
- Edamame Kimchi
- Rice
- Wonton Strips
?
Mentioned when we suggest add-ons
What is Price?
POS Acronym
What is "Point of Sale"?
Animal on the Porsche logo
What is horse?
9 of the 12 Waba menu categories
What is
- Waba Favorites
- Rice Bowls
- Rice Veggie Bowls
- Plates
- Healthy Value Menu
- Family Meals
- Dumplings
- Salads
- Waba's Boom Boom Tacos (Select Locations)
- Sides
- Desserts
- Beverages
?
Best way to upsell
What is suggest options rather than a yes or no question?
Phone Safe zones for DVO Teammates
What is
- Kitchen (Cafe)
- Lobby
- Rooftop
Famous US festival hosted in 1969
What is Woodstock?