Acronyms
AO
This protocol, launched and trained on a late-November 2020 weekend, changed the course of our work through to the very end
Surge
She has led training & learning since its inception
Caitlyn Bradburn
This term gained traction relating to the research done before making a call
Presearch
This team came out of the gate monitoring calls, and causing quite a stir - the first time around
WFM
OU
Outreach Underway
This early protocol introduced the CTC Test Pass
Referring Contacts for Testing
This PIH'er started the Mentor team
Brendan Eger
When you go to one of these zones you come away feeling balanced and ready for more outreach
Wellness
You go to this channel if you need a real-time clarification of a tricky protocol
Questions & Support or Q&S
M&S
Monitoring & Support
This protocol gave us a new escalation, a new team, and substantially mitigated the spread of COVID19 in MA
Clusters
She is the longest-tenured Wachusett Supervisor
Diana Fisher-Gomberg
You go to the what if you need to reference a protocol, training video, or RAQ
OneNote
This team was started to take care of students not addressed by the Higher Ed team
K-12 Flex Team
PJAT
Protocols, Job Aids, & Training
This protocol provides guidance around transferring calls to pre-defined destinations
Quick Connects
This former supervisor is the current HR Generalist for Wachusett
Art W Ames
This is the color of the banner that mysteriously started popping up, no one ever came up with a real solution to making it disappear
Yellow
These teams of folks were not employed by the CTC but worked in our sub-teams when not working in their communities
Community Health Centers or CHCs
MAT
Monoclonal Antibody Therapy
This protocol gives guidance to avoid typing hundreds of words into every record, just cut and paste
CRM Free Text Field Templates
She was the longest-tenured HR Generalist for Wachusett
Carolyn Sarante
If you were to uncover someone who recently flew cross-country and landed in Boston, you'd perform what task with the record
Escalate it [to Manager]
Dr. Simone Dumervil was brought to the CTC to lead this initiative
Diversity, Equity, and Inclusion or DEI