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When did eBay born?
September, 1997
What is eBay’s mission?
Our vision for commerce is one that is enabled by people, powered by technology, and open to everyone.
What is a credit card?
A credit card is a type of credit facility, provided by banks that allow customers to borrow funds within a pre-approved credit limit.
Name 3 features on the eBay homepage.
Daily Deals, Help & Contact, Sell, Watchlist and My eBay.
What is a spoof email?
A form of impersonation where a scammer creates an email message with a forged sender address.
Where should user report the spoof email?
spoof@eBay.com
When did PayPal's Buyer Protection Services implemented for all the transactions?
June, 2003
What is the name of main postage service provided in the UK?
Royal Mail
What does FVF stand for?
Final Value Fees
What does DSR stand for?
Detailed Seller Rating
What buying options are open to customers without a registered account?
Buying as a guest.
Name the steps to add an item to your Shopping Cart/Basket
Select Add to cart in the page below the price of the item.
What are the steps to perform an advanced search?
How to calculate positive feedback percentage?
Positive Feedbacks / (positive feedbacks + Negative feedbacks)
Do we have a separate folder for the messages sent by eBay? If yes, what?
Yes, from eBay.
How much is the Prep Time limit?
10 Seconds
How many eBay sites are there?
47
What are the steps to change the user id?
Go to My eBay > Account section > select personal information > Enter the password again > Click edit beside the User name > Change the User name and Save.
What is the most expensive items sold on eBay and what was the price of the item?
A Frank Mulder designed Gigayacht, sold for $168 million.
Which mode you will use in Communicator, in order to take chats and emails?
Available
What is CSKB? (Full Form)
Customer Service Knowledge Base
Name 3 valid bid retraction type.
1. The seller significantly changed the description of the item
2. When Buyer is unable to contact the seller
3. You accidentally bid the wrong amount. But buyer need to bid with the correct amount in next 24 hours.
Name the steps to update your primary shipping/postage address.
Go to My eBay > Account Section > select Addresses under Personal Info > Click Edit beside shipping address > Change the address > Click Save
How do we recognize legitimate contacts from eBay?
By verifying the same message in eBay messages in the account.
What tools you need to login using your ASAC id?
Agent Desktop, Billing HUB, Communicator, & CSKB