locus of control
complaining demonstrates an ____ locus of control
external
name 4 qualities or characteristics of teamwork
working together, patience, cooperation, leadership, trust, compromise.
define one-way communication
when a person is doing all of the talking and others don't ask questions or interact with the person
At least how many alternative should you generate for a problem?
three
You arrive to work late and tell your boss you alarm did not go off. What kind of locus of control is this?
external
what are four characteristics of a good team leader?
flexible, positive, organized, friendly, good communicator, gives directives without being too controlling.
what is the value of two-way communication?
possible to clarify what you have heard / two or more people working together to understand.
why is it important not to just "react" to a problem you are confronted with?
You will often react emotionally, not logically, without thinking through the most effective response.
What kind of locus of control do we generally want to have?
define consensus
when every member of a group is willing to go along with the general feeling of the group.
demonstrate/act out three ways of looking like an active listener
eye contact, leaning forward, asking questions, paraphrasing, showing emotion.
why is it important to recognize a problem from the other people's perspective as well as your own?
So you can decide on an alternative or two that will be the least likely to cause even more problem, and will be most likely to satisfy both people or both sides.
Includes: admitting you made a mistake, apologizing to a coworker, taking credit for good work.
You are a team leader at a work site. One member of the team keeps complaining, what do you do?
Take the team member aside to talk and explain that the team needs encouragement not negativity.
What is the main difference between "I" and "you" statements when it comes to locus of control?
I statements suggest internal locus of control
You statements suggest external locus of control
Your boss asks you why you have been late the past few days. Give an honest answer without blaming someone or something else.
I haven't set my alarm, I have been going to bed late. etc.
ROLE PLAY:
you are in a work situation where your supervisor has accused you of stealing and you are innocent.
" i did not take it, but i will help you look for it "
Make four positive (and true) statements to members of your team.
anything true!
a work situation that demonstrates your ability to accept criticism.
anything
Recognize the following problem from both your and your boss' perspectives:
it is the busiest day of the year for the business you work in. You feel very sick and ask to go home. The boss denies your request.
depends on answer