The WalkMe Editor and Deployment
The piece of Javascript code that allows WalkMe to appear on your site.
What is the snippet?
Editor set-up, problem discovery, solution design, & technical and deployment support
What is Launch?
A feature that allows customers to understand how their end users behave in the underlying platform, even if they cannot consent to using Digital Experience Analytics (DXA) due to security concerns.
What are Engaged Elements?
1. Name of customer & contact info
2. High-level overview of the challenge
3. Steps to reproduce the issue
4. A link to the Credentials location in Salesforce
5. WalkMe Editor email
..... (continued)
What is the support ticket template?
TAS Team Lead
Who is Dan Volkovich?
Allows you to decide when to display your WalkMe content to your users using different “use cases”.
What is segmentation?
200 hour package
What is AccelerateMe+?
Create your own customized reports
What is the report builder?
A UX term that focuses on simplifying website content into pint-sized bits of digestible information.
What is microcopy?
Chief Revenue Officer
Scott Little
Ctrl + F5
What is the editor refresh keyboard shortcut for Windows?
A point-in-time assessment of your WalkMe solutions and a way to validate whether your WalkMe strategy continues to align with your business objectives
What is a health scan?
Enables you to send direct notifications to employees
What is the communication center?
What are rule type best practices in the rule engine?
Partner SE (US)
Who is Joe Paone?
Javascript library that can be used to manipulate a page of HTML.
What is jQuery?
A part of this offering includes strategy and consultation for content development and expansion.
What is Life Cycle Management (LCM)?
(Use case)
To track & measure application Adoption, User Satisfaction, WalkMe content engagement, training, onboarding, and/or process completion
What are digital adoption projects?
Suggested or informational content, low business impact
Such as:
1. Icon hover SmartTips
2. Launchers
What is a passive strategy?
VP of International Services
Who is Zahi Malki?
Returns a value indicating which environment loaded
What is the API command _walkMe.getEnvId() ?
WalkMe builds initial use case and supports life cycle management for the short-term. Go live with about 5 WalkMe built solutions.
What is StartMe?
A framework for creating native applications with web technologies like JavaScript, HTML, and CSS
What is Electron?
A configuration process that is conducted to ensure WalkMe is optimized for the specific app the customer will be building on before the building begins
What is the editor calibration process?
Director of Global Renewals
Who is Tom Welch?