Refund
Refund timeframe for EBT
3 hours
How much is the fee for monthly Walmart+
$12.95 (before tax)
How many days is the return window for Walmart standard return policy
90 Days
What is the tools we use to check the customer's feedback
Stella
Can we reschedule the pickup time earlier than scheduled time?
No
Refund timeframe for Credit / Debit Card
Up to 10 business days
How much is the fee for annual Walmart+
$98 (before tax)
How many days is the return window for market place items (electronics)
14 days
What is the tools we can use to check the delivery from store purchases
Gscope / Dispatcher
How much is the below order minimum fee?
$6.99
Refund Timeframe for PayPal
Up to 30 days
What do we need to do if the customer want to cancel or refund the Walmart+ membership
Transfer to WMR
How many days is the return window for market place items (Collectable or Luxury items)
14 days
What is the tools we use to take calls, toggle lunch, toggle personal, toggle coaching , and toggle break.
VCC / MAX
Can we return the item to store if the item came from Market Place?
No.
Refund timeframe for OTC
Up to 5 business days
How much is the additional fee for Monthly InHome Membership
$7
What do we do if the perishable items arrived damaged?
Process refund without needing to return
Can we change the customer's email and phone number on their behalf? Yes or No
No! We cannot update their personal info, we can walk them through only
What is the full name of your trainer
Roan Elloise Basco
Refund timeframe for Affirm
Up to 5 business days
How much is the additional fee for Annual InHome Membership
$40
How many pound is the item to be eligible for freight pickup
150lbs
True or False! We can remove or delete the card of our customer on their wallet
True! We can delete or remove their card but we cannot add card.
Give at least 3 benefits of having Walmart+ Membership
Free delivery: From Walmart stores with no order minimum
Free shipping: With no order minimum
Fuel savings: Up to 10ยข off per gallon at Exxon and Mobil stations, and select Walmart and Murphy gas stations. You can also get member-exclusive prices at Sam's Club fuel centers.
Video streaming: With Paramount+, which includes movies, TV shows, live sports, and originals. Walmart+ members can also subscribe to the Paramount+ with SHOWTIME plan for ad-free streaming.
Auto care: Free flat tire repair and a road hazard warranty through Walmart Auto Care Centers
Early access: To promotions and events
Returns from home: You can return items from home