Lines of Service &
Appt Scheduling
Appt Scheduling
No longer offered, services forwarded back to the Vision Center.
What is Optometry & Audiology Service?
Specific phrases used to better the experience for our patients.
What is Language of Care?
A recent onset, such as a rash.
What is an acute condition?
Casts for broken bones 6 years and older.
What is out of scope of service?
The primary on the insurance policy.
Who is the subscriber?
Annual checkups fall under this.
What is Medical Service?
Created to change lives for everyone everywhere.
What is Moments of Care?
Known Depression/Anxiety/Bipolar Disorder would be one.
What is a chronic condition?
Dental extractions.
What is in scope of service?
The red, white, and blue card.
What is traditional medicare?
Only dental appointments we schedule.
What is New Patient or Limited Exam?
Used to get more information about a situation.
What are probing questions?
17 and under wellness and preventative exam.
What is an annual youth checkup?
A Dog bite
What is out of scope?
The person financially responsible for the patient.
What is the Guarantor?
Scheduling Behavioral Health visits that will not be in person.
What is Walmart Health Virtual?
Guidelines to help you succeed in your daily tasks.
What are Standards of Care?
Long term health issues, usually requiring regular medication or treatment.
What is a chronic condition?
Mammograms
What is out of scope of service?
Coverage type for physicals.
What is self-pay?
Someone that can schedule lab or x-ray only visits.
What is an Established Patient?
A caring introduction and follow through before disconnecting.
What is a warm transfer?
A broken bone protruding from the shin.
What is an acute ER visit?
Unknown spider bite.
What is in scope of service?
Details regarding a specific visit.
What is the encounter level?