CASE CREATION
WHEN OPENING A CLAIM, YOU MUST CHANG THIS TO ASSURE THE TECHS CALL DURING APPROPRIATE BUSINESS HOURS
TIME ZONE
WHEN SELLING A RE5R05A TRANS, WHAT TWO THINGS DO WE MENTION TO THE CUSTOMER
NEEDS RUBBER COOLER LINES REPLACED AND A RADIATOR WILL BE SHIPPED SEPERATLY
WHEN ATTACHING AN RO INTO A SNOOZED CASE WHERE THE DEFECT IS BACK, YOU SHOULD DO THIS
WAKE TO PAYMENT PENDING AND CLICK THE RO BOX SO IT GOES TO READY TO PAY
WHEN SELLING A VENDOR UNIT THIS NEEDS TO BE DONE AFTER IT SHIPS OR NO CLAIM CAN BE STARTED
CLOSE THE ORDER IN PARADOX
WHEN STARTING A CLAIM WITH H&A, WHAT DO YOU NEED TO DO INSTEAD OF SENDING TO DIAG NEEDED
SEND AN EMAIL OVER TO H&A FOR THEM TO HAVE A TECH CALL ON THIS CLAIM
THESE TWO FIELDS SHOULD BE FILLED OUT IN PARADOX BEFORE SENDING TO A TCH
MILES AND SF CASE NUMBER
FOR CLAIMS ON THIS FAMILY OF TRANS WITHIN THE FIRST YEAR WE NEED TO DIRECT THE CUSTOMER TO A DEALER, WHO WE OUTSOURCE THE UNITS FROM
NISSAN CVT
WHEN WAITING ON MORE INFORMATION ON A CLAIM YOU SHOULD DO THIS
SNOOZE IT TO TRIAGE
IF THE ONLY COMPLAINT IN CONTAMINATED FLUID OR METAL FLAKES YOU SHOULD ASK FOR THIS
PICTURES
WHEN A UNIT IS DAMAGED IN SHIPPING AND PICS HAVE BEEN SENT YOU SHOULD DO THIS
SETUP A TASK IN THE TECH KNOWLEDGE CHAT TO HAVE A TECH SEND STRAIGHT TO DIAG COMPLETE
A CASE SHOULD ONLY BE SENT TO DIAG NEEDED ONCE THE VEHICLE IS WITH THIS PERSON
THE SHOP OR SHOP WILLING TO DO THE WARRANTY WORK
A 6L80 IN AN EXAMPLE OF A FAMILY THAT NEEDS THIS, SO WHEN SELLING THE UNIT YOU MUST MAKE SURE TO NOTIFY THE CUSTOMER SO THEY CAN PERFORM THIS BEFORE THE VEHICLE IS DRIVEN
REFLASH
WHEN PUTTING A NOT IN A SOLVED CASE THAT NEEDS TO BE VIEWED BY SOMEONE YOU MUST DO THIS
RE-OPEN THE CASE
IF A CUSTOMER HAS TO OUTSOURCE THIS SERVICE AND PAY TO HAVE IT DONE, WE CAN REIMBURSE WITH A RECEIPT
REFLASH/REPROGRAMMING
WHEN A WRONG UNIT IS DETERMINED TO BE THE WRONG SERIAL NUMBER THIS SHOULD BE YOUR FIRST STEP
DETERMINE IF THE CORRECT SERIAL NUMBER WAS SENT SOMEWHERE ELSE
THIS QUESTION CAN BE ASKED IN THE TO DETERMINE IF THE CUSTOMER QULIFIES FOR LABOR
WHO INSTALLED THE ORIGINAL UNIT
SOME DODGE FAMILIES SUCH AS 48RE COME WITH THIS WHAICH A CUSTOMER MAY MISTAKE AS BEING INCORRECT AS ITS A UNIVERSAL FIT
HAYDEN COOLER
WHEN PUTTING A NOTE IN A CASE IN A TECHS NAME THIS BEST PRACTICE WILL ENSURE THEY DON'T MISS IT
MESSAGE THE TECH
WHAT SHOULD YOU DO IF A STREETSMART VO CALLS IN TO START A CLAIM
ASK IF VEHCILE IS IN A SHOP
IF A CUSTOMER WERE TO CALL IN COMPLAINING ABOUT THEIR 545RFE APPERED TO BE THE WRONG TRANS AS THERE IS NO TAIL HOUSING YOU CAN TELL THEM THIS
THIS UNIT DOES NOT COME WITH A TAIL HOUSING
WHEN STARING A CASE WHERE THE LOCATION IS DIFFERENT THAT THE ORIGINAL SHOP, IN ADDITION FROM MAKING A NOTE YOU SHOULD DO THIS
CHANGE THE LOCATION IN PARADOX
THIS FAMILY HAS MEMBERS NAMED SAM AND LAWERENCE
LOSHAK
WHEN CREATING A BOL FOR A DEFECT, WHAT PLACES SHOULD SHOW THE BOL NUMBER
SF CORE SHEET, SF CASE NUMBER, PARADOX CSI CLAIM
HWAT 4 THINGS DO WE ASK ON EVERY CLAIM
CODES, FLUID, MILES, PROBLEM WITH TRANS
IF A CUSTOMER CALLS IN A CASE THAT ALREADY HAS MADE IT PAST DIAG COMPLETE ASKING FOR A TECH BY NAMEYOU SHOULD DO THIS
ASJ WHAT THEY ARE CALLING ABOUT (THEY MAY BE CALLING TO SEE HOW THEY GET PAID, GET DEFECT PICKED UP, ETC.)